Ophthalmic Technician

At Target Optical, we love the neighborhoods we belong to and that’s why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we’re proud and excited to help people look their best by carrying fashionable frames at a great value. Target Optical is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions.

About the role

The Ophthalmic Technician ensures all patients receive the highest quality ophthalmic care while receiving medical/surgical eye care. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.

Responsibilities

• Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam
• Performs preliminary evaluations including but not limited to obtaining accurate and detailed patient histories, reviewing medication lists carefully, visual acuities, motility evaluations, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilation
• Performs special testing including but not limited to OCTs, biometry, topography, and retinal imaging/photography
• Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have
• Identifies situations involving dissatisfied patients and acts quickly for resolution
• Performs work efficiently, accurately and thoroughly despite time pressure and patient volume
• Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA
• Effectively utilizes appointment book/scheduling procedures and computer operation/procedures
• Maintains safe working environment for all team members and patients
• Adapts to various examination scenarios and is personable with patients and staff
• Responsible for maintenance and disinfection of equipment and exam lanes
• Works weekends and evenings when necessary, in support of the business needs
• Adheres to attendance and daily time keeping requirements
• Adheres to all company policies and procedures
• Consistently maintains proper dress code
• Proactively fulfills all responsibilities as assigned by lead technician or ophthalmologist

Requirements

• High School graduate or equivalent
• 1+ year of strong customer service skills (internal/external)
• Strong communicator and listener
• Problem solving ability
• Organization skills
• Strong interpersonal skills
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
• Ability to use exam software, point-of-sale technology and ophthalmic equipment
• Ability to work autonomously
• Knowledge of office environment
• Strong basic math skills

Qualifications

• Experience in healthcare/clinical setting
• Previous experience in customer service, retail and/or optical
• Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) Certification(s)

Pay

Pay Range: $21.57 - $30.72 per hour. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.