Ophthalmic Technician

Location: Shrewsbury, MO | Full Time | Monday–Friday, 8 am–5 pm (occasional earlier/later as needed)

About the role

An Ophthalmic Technician is a valuable asset to an Ophthalmologist, assisting in providing excellent patient care during visits. This role involves a wide range of duties, including performing initial testing to prepare patients for exams with the Ophthalmologist.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Anticipate Physician needs to facilitate clinic flow.
• Practice urgency with patient and doctor time while adhering to the schedule.
• Comply with all company policies and procedures, including HIPAA.
• Verify patient information by interviewing the patient.
• Record patient’s medical history, current medications, and confirm the purpose of the visit.
• Document all data in the patient’s Electronic Medical Record (EMR).
• Assess the condition of patient’s eyes by observing pupils, muscles, visual acuity, and extraocular movements.
• Perform required skills including dilation, refraction, pressures, and diagnostic tests such as visual fields, OCT, GDX, IOL master, auto refractor, and topography.
• Demonstrate working knowledge of eye anatomy, diseases, symptoms, and ocular medications.
• Accurately and thoroughly document medical visits and procedures as performed by the Physician.
• Prepare patients for treatments and minor procedures; measure and record vital signs (blood pressure, pulse, and respiration rate).
• Open and close exam rooms as needed; keep examination, treatment, laser, and assigned rooms cleaned and stocked with supplies.
• Maintain an up-to-date drug count.
• Perform general office duties and cleaning as assigned by the manager.

Requirements

• High school diploma or GED required.
• One year of related experience and/or training; or equivalent combination of education and experience.
• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred but not required.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
• Experience using Electronic Medical Records (EMR) systems.
• Computer proficiency and ability to quickly learn new applications.

Qualifications

• Provides excellent patient care and is energetic and empathetic with patients.
• Complies with HIPAA confidentiality standards when communicating patient information.
• Strong communication skills and ability to coordinate and cooperate with all levels of employees in a courteous, professional manner.
• Organizational skills with a focus on tracking patient care and improving patient flow.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creates a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet business needs.
• Ability to work weekends when applicable.
• Reliable transportation to travel to multiple work locations with minimal notice.

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%).
• Regular bending, stooping, and reaching (25–50%).
• Ability to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and technology use.
• Visual and auditory acuity—including color, depth, peripheral vision, and ability to adjust focus—required 100% of the time.
• Occasional driving or climbing may be necessary.

Benefits

• Full benefits package: Medical, Vision, Dental, and Life Insurance.
• 401k with employer matching.
• Paid Time Off (PTO) and paid holidays.
• Paid maternity leave.
• Eyecare certification reimbursement.
• Competitive base pay.
• Employee discounts.