Operator Telecommunications

DMC Huron Valley-Sinai Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

Benefits

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer a comprehensive benefit package that prioritizes your health, professional development, and work-life balance.

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare and dependent flexible spending accounts
• Employee Assistance program
• Employee discount program
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, auto and home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status.

Responsibilities

• Provides telephone answering and referral services for the Hospital.
• Operates central paging system according to specific Hospital procedures.
• Receives and screens telephone calls and connects the caller to the appropriate extension.
• Provides general and patient information such as room number, telephone extension, condition, and visiting hours.
• Provides on-call information and places outgoing calls for physicians and staff.
• Pages physicians and other designated hospital personnel, such as supervisors, technicians, maintenance, and security as requested.
• Monitors all alarms as requested, including fire, gasses, water for fire system, and blood bank alarms.
• Answers emergency calls and notifies appropriate hospital personnel of code and trauma situations.
• Assists security in monitoring and resetting the fire alarm system.
• Contacts hospital staff via telephone or beeper and transfers calls.
• Maintains and prepares a variety of records and reports such as on-call schedules, documentation of trauma information, telephone usage records, overhead pages, and beeping.
• Notifies various hospital departments of patient arrival, discharge, and visitors.
• Maintains physician availability records as well as lists of hospital staff; transfers calls.
• According to written request transmitted by nursing unit, notifies physician of request for consultation, relaying details such as patient name, room number, requesting physician, diagnosis, and reason for consult.
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent level of knowledge gained through education and/or experience.
• Six to twelve months of clerical experience preferred.

About the Facility

DMC Huron Valley-Sinai Hospital in Oakland County is committed to outstanding customer service and medical care. This hospital features the Harris Birthing Center with all private birthing suites, the Charach Cancer Treatment Center (affiliated with the Barbara Ann Karmanos Cancer Center), cardiac services, and comprehensive inpatient and outpatient diagnostic care. For emergency services, obstetrics, and ambulatory surgery, Huron Valley-Sinai consistently ranks among the top hospitals in the nation.

Location: Commerce Township, Michigan
Shift: Full Time, Night