Operator PBX Receptionist PRN

About the Role

A PBX Operator handles a commercial telephone switching system, providing basic customer service by managing and directing incoming calls, routing them to the correct individual or department, or sending them to voicemail as needed. This role also involves addressing basic questions about the hospital, such as hours of operation and directions, handling all hospital codes, and remaining calm under pressure.

Responsibilities

• Answer incoming calls and assist callers by transferring calls to appropriate areas.
• Page physicians and hospital personnel using the public address system and pagers.
• Initiate emergency procedures and monitor multiple alarms and the HEAR radio system.
• Maintain accurate records of emergency events, alarms received, and on-call sheets.
• Provide backup for patient information.
• Perform all assignments while delivering excellent customer service to all callers.

Requirements

• High School Graduate or GED.
• At least one year of experience operating a switchboard or as a receptionist with multiple line phone responsibility preferred.
• Good typing skills.
• Multiple line phone or switchboard skills preferred.
• Basic computer skills; experience with Word and Excel is helpful.
• Proven customer service skills, particularly in working with the public and in emergency situations, preferred.

Benefits

Research Medical Center offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs: paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources: 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support: tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits: fertility and family building support, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.

About the Organization

Research Medical Center is a 585+ bed hospital offering a range of medical and health clinic services, including women's services (obstetrics and fertility), an emergency room, a trauma center, a Stroke Center, a walk-in clinic, and orthopedics across three Kansas City locations. Specialty care areas include a Chest Pain Center, Level I Trauma Center, Breast Care Center, Cardiovascular Rehabilitation Programs, and Primary Stroke Center. Research Medical Center is one of 10 HCA Midwest Health hospitals in Kansas City and surrounding areas.

Research Psychiatric Center is a 95+ bed facility providing acute inpatient, day treatment, and community-based outpatient behavioral healthcare for adolescents, adults, and senior adults. The professional staff includes psychiatrists, psychologists, social workers, and licensed professional counselors, delivering skilled and compassionate care regardless of age or circumstance.