PRN Receptionist

Job type: PRN • Schedule: As Needed

About the role

Come experience and embrace the highest level of care at Bedford Wellness. We are a proud five-star facility that recognizes its outstanding employees and celebrates their excellence. We are looking for a friendly Certified Nursing Aide (CNA) who can bring compassion and smiles to our kind residents.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Responsibilities

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry, and activities.
• Resolves customer requests, questions, and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches, and resolves customer concerns; reports trends to Quality Assurance Committee; follows up on customer inquiries not immediately resolved.
• Coordinates discharge planning with resident, family, rehab, nursing, and referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel:
  • Opens, delivers, and forwards mail.
  • Transcribes materials.
  • Records appointments and meetings for administrative staff.
  • Files necessary documents.
  • Answers telephone and directs caller to correct station.
  • Refers to nursing home directory to ascertain station number of persons requested.
  • Takes messages for staff members.
  • Answers questions of callers according to nursing home policy.
  • Answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies.
• Assembles material for reports and questionnaires.
• Announces notifications over public address system.
• Updates resident directory including resident’s names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Supports business office functions as needed:
  • Receives payments for services rendered and records amount received.
  • Distributes petty cash and makes change.
  • Prepares and distributes receipts for monies received.
• Passes out and collects employment applications.
• Performs other duties, responsibilities, and activities as assigned by supervisor, including petty cash, accounts receivable/collections, resident trust fund, renewals, and other tasks.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Requirements

• High school diploma required.
• Proficiency with Microsoft Office: Word, Excel, and Outlook.

Qualifications

• Possess effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, governmental agencies, their representatives, and the community.
• Professional, friendly, and works well with the team.
• Skills in auditing, compliance, and excellent coordination between all departments.
• Responsible for interpreting company policies and employment law.
• Responsible for recruiting, supporting, and developing talent.