Operator (non CDL)

About the role

Under the supervision of the Operations Supervisor, the Bus Operator safely operates a bus on a predetermined, assigned route according to time schedules, charts, and special services in and around the city of Jacksonville. The duties of this position may vary based on the route, equipment, and clientele.

Responsibilities

• Operate a bus in a safe and efficient manner as required by JTA and governmental regulations and applicable traffic laws.
• Provide professional and courteous customer service.
• Follow all safety rules, work procedures, and instructions and strictly adhere to time schedules.
• Provide information about connecting routes, schedules, fares and other general information to passengers in a courteous and helpful manner.
• Aid passengers who need special assistance or are disabled. Operate disability access lifts and ramps for wheelchairs.
• Monitor fare and ticket collection and verify appropriate passes are used.
• Perform pre-trip and post-trip inspections of assigned bus.
• Complete accident, incident, and/or other reports, including reports of mechanical difficulties, of assigned bus.
• Assist with 911 emergency situations as directed.
• Communicate via radio with dispatch, supervisors and, as needed, emergency vehicles.

Requirements

• A minimum of 3 years of experience in a fast paced, customer centric environment
• Must be 21 years old or older
• Valid Florida Driver’s License
• Clean driving record: Cannot have 2 or more traffic violations in the last 5 years or may have 3 years without any traffic violations.

Qualifications

• Knowledge of Florida traffic laws and safe driving practices
• Ability to use good judgment and carryout instructions given by Supervisors or dispatch personnel via radio
• Ability to keep accurate records and communicate clearly and concisely via a radio handset
• Knowledge of or ability to learn the rules and regulations of the public transit system
• Knowledge of the operation of passenger buses
• Ability to effectively handle emergency situations and difficult customer interactions that may occur while performing duties
• Ability to learn the City's geography
• Ability to communicate effectively in English, both verbally and in writing
• Ability to assist passengers in a courteous manner

Skills

• Knowledge of or ability to learn the rules and regulations of the public transit system
• Knowledge of the operation of passenger buses
• Ability to effectively handle emergency situations and difficult customer interactions that may occur while performing duties
• Ability to communicate effectively in English, both verbally and in writing
• Ability to assist passengers in a courteous manner

Benefits

N/A

Pay

N/A

Schedule

N/A

Contact Information

To apply for this vacancy you must create a user account and profile -- then apply for the specified job opening. Applications are considered for 90 days. The Jacksonville Transportation Authority is an Equal Opportunity Employer -- M/F/D/V. Preference in appointment is available to eligible veterans, disabled veterans and spouses of disabled veterans. Applicants claiming preference must attach the following applicable forms with their resume at the time application in order to receive the preference. DD-214 (Member Form-4 copy)FDVA Veterans Preference Certification Form VP-1FDVA Certificate of Current Member of Reserve Form VP-2FDVA Certification of Unremarried Widow or Widower Form VP-3 It is the responsibility of the applicant to disclose true and accurate information on their account profile and/or resume. Falsification of this information may lead to your disqualification from vacancy consideration and/or termination of employment.