Operator - Float

Job Summary

Greet callers and handle inquiries and appointments via the telephone in a professional and timely manner. Enter accurate and current demographic and insurance information in the computer for each patient. Adhere to current productivity requirements for department.

Essential Job Functions

• Answer all incoming telephone calls within 60 seconds in a professional, courteous, and efficient manner; transfer calls in a timely and appropriate manner
• Make appointments for all clinics
• If assigned to Well-App close out incoming messages within 30 minutes, in a professional, courteous and efficient manner. Address and prioritize messages. Identify when there is a need to contact patient by phone. Recommend broadcast as Identify campaigns and how to address. Know how to use standard responses.
• Check and clear all mentions
• Enter accurate demographic data or verify current data in the computer, updating as necessary
• Enter insurance policies and verifies policy numbers, start and stop dates and updates as needed
• Print daily schedule and confirms the next day’s appointments
• Provide lunch/illness/vacation coverage as needed
• Inform supervisor when low on supplies
• Ensure work stations and waiting areas are kept clean and orderly
• Run insurances at all times
• Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops
• Support the vision, mission and goals, and demonstrate a commitment to the values, of the organization
• Perform other duties as directed

Minimum Qualifications

• Bilingual - English/Spanish
• High school graduate or equivalent
• Minimum six months office or other customer service experience
• Preferred Minimum one year medical office experience preferred

Required Skills/Knowledge/Abilities

• Thorough knowledge of the Clinics, providers and procedures performed
• Knowledge of the Clinic products and services
• Knowledge of health care delivery systems and the ability to use that knowledge in assisting clients to access necessary health care services
• Experience/familiarity with computers, Microsoft Office products (Word/Excel), business e-mail communication systems and internet search capabilities