Operations Voice Manager

Responsibilities

Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM technologies.

Ensure the operational efficiency, maintenance, and compliance of voice infrastructure while adhering to modernization efforts.

Provide technical leadership, manage projects, and deliver exceptional customer service.

Develop and execute a preventive maintenance program to keep voice infrastructure up-to-date with patches, upgrades, and security/compliance requirements.

Continuously monitor performance of voice systems, report on performance, and take corrective actions.

Operate and maintain VoIP, VoSIP, and TDM systems at various locations under JSP purview.

Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government regulations.

Support telecommunication system configuration management using Government-provided infrastructure and management tools.

Provide technical and project management coordination for JSP voice projects and for JSP customer voice projects.

Provide system reporting and ensure the system can produce Standard and Custom Reports.

Qualifications

• Experience: 10+ years of relevant experience in operations management, VoIP, or Telecom
• Certifications: CompTIA Security + CE
• Education: Bachelor’s degree in IT or related field
• Clearance: Must possess a Top Secret/SCI clearance