Operations Training Specialist I

Applicants must have current authorization to work in the United States on a full-time basis.

About the role

The IL Operations Training Specialist I supports the overall development of various positions by ensuring appropriate metrics are met and by using observations and data to determine areas of improvement. This role coordinates with Internal Legal departments to address task-specific training requirements while ensuring strict alignment with Corporate Legal Leadership Standards. The Operations Training Specialist I facilitates learning and development initiatives using a variety of training methods and tools, delivers guidance and feedback on performance expectations, and ensures assigned work groups provide correct information and follow proper procedures.

Responsibilities

• Provide targeted coaching, feedback, and operational direction to assigned legal support teams (30%).
• Plan and construct coaching and interactions with assigned work groups daily using the internal legal leadership model to review casework accuracy, compliance metrics, and productivity trends (30%).
• Participate in new hire training and onboarding for legal assistants, paralegals, and operations staff (25%).
• Complete training assignments as directed by Manager (5%).
• Partner with Internal Legal Managers to create developmental plans (5%).
• Perform other duties, as assigned (5%).

Requirements

Minimum Requirements

• Education: High School Diploma
• Experience: 1+ years of experience in an Account Manager or related role

Skills

• Skilled in Outlook and Excel
• Knowledge of organizational infrastructure and adult behavioral patterns
• Ability to work independently with some direction from colleagues and management
• Strong interpersonal and communication skills
• Ability to train and facilitate trainings to groups

Qualifications

Preferred Qualifications

• Education: Associate's degree
• Field of Study: Communications, Public Speaking, Organizational Development
• Experience: 2+ years of experience in an Account Manager or related role

Benefits

• Pay and Bonuses: Competitive salary with eligibility for monthly incentives or annual bonus.
• Career Progression: Paid training and development programs, including MCM Academy, and a promote-from-within philosophy.
• Reward and Recognition: Informal accolades to formal company-wide awards, including all-inclusive vacations.
• Tuition Assistance: Support for pursuing a degree or coursework related to your current or desired role.
• Healthcare Insurance: Comprehensive healthcare plans, fitness membership reimbursements, wellness rewards, and more.
• Volunteering Opportunities: Up to eight hours of paid time off for volunteering, plus volunteer grants and matching donations up to $2,500 annually.
• Retirement Savings: Programs to help build a strong financial foundation.
• New Family Support: Company-paid leave, new parent flex time, and child back-up care options.
• Team-building: Company-sponsored events, holiday celebrations, and department outings.
• Work-Life Balance: Paid and floating holidays, generous paid-time-off.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating globally. Through businesses like Midland Credit Management and Cabot Credit Management, we help consumers restore their financial health as part of our mission to create pathways to economic freedom. Our commitment to a positive workplace culture and best-in-class employee experience has earned us Great Place to Work® certifications in many geographies. Encore Capital Group and its subsidiaries are proud to be equal opportunity employers, fostering an inclusive and welcoming environment for all.