Operations Training Manager (OTM) - Texas

Responsibilities

• Partner with operational leaders to strengthen training execution and restaurant performance across your region (Texas).
• Coach and support Restaurant Training Managers, MITs, and certified trainers to deliver consistent, high-quality training.
• Partner with field leaders to create customized training plans that address restaurant-specific opportunities and drive measurable results.
• Lead regional training workshops, support company initiatives, and help execute successful New Restaurant Openings.
• Build and sustain a pipeline of certified trainers and high-performing training restaurants

Qualifications

• Serve as a trusted training and operations partner to VPOs, DOs/AVPs, and restaurant leaders.
• Use observations, coaching, and performance data to identify gaps and implement targeted improvement plans.
• Champion BJ's Gold Standard of Operational Excellence by ensuring consistent execution of training programs and operational standards throughout your region.
• Create training resources and provide regular updates on progress, results, and opportunities.

What You’ll Bring

• 5-7 years of restaurant/retail operations experience with leadership roles and coaching others.
• Multi-unit restaurant operations, training, or leadership development experience.
• Experience developing managers, trainers, and high-performing restaurant teams.
• Ability to analyze performance trends and turn insights into action.
• Excellent communication, organization, and project management skills.
• Proficiency creating training materials, presentations, guides, and learning resources.