Operations Trainee

About the Role

The Operations Trainee is responsible for learning all functional areas necessary to operate and manage a branch. These areas include purchasing, inventory, basic accounting and billing, office administrative duties, and general maintenance.

Responsibilities

• Assure a system is in place for staff to properly handle customer phone calls.
• Manage the receptionist’s schedule, ensuring proper back-up personnel is available.
• Arrange repairs and maintenance for fax and copier equipment.
• Maintain proper toner and paper supplies for fax and copier equipment.
• Implement a system for strategically installing fax machines and ensuring timely delivery of faxes to the correct person.
• Learn the customer invoicing process and oversee company adherence to these processes.
• Train and manage personnel on daily duties related to mailing customer invoices.
• Enforce the "Daily Management Review of Invoicing" policy.
• Review and maintain the invoice register daily, keeping it free of old items.
• Keep the "Branch Cash Account" free of invoices older than three days.
• Understand the payment process for non-material bills such as utilities and general supplies.
• Maintain an up-to-date file or log of all paid non-material bills for quick reference.
• Ensure the cash drawer is closed out and balanced daily.
• Maintain the general appearance of the office, store, and bathroom areas, including hiring and training a cleaning service.
• Oversee general repairs and maintenance of the office, store, and bathroom areas, including HVAC, plumbing, and electrical.

Requirements

• Associate’s Degree preferred.
• Minimum of 3 years of related work experience.
• Strong Microsoft Office skills.

Core Competencies

• Display trust and integrity, striving to do the right thing.
• Embody servant leadership by putting the needs of others first and valuing diverse perspectives.
• Demonstrated ability to work independently and on a team, leading or collaborating as needed.
• Establish and maintain effective working relationships at all levels of the organization.
• Champion an inclusive working environment, empowering others to bring their full selves to work.
• Self-manage, show initiative, be proactive, and drive results.
• Communicate professionally, both verbally and in writing, with coworkers and customers.

Physical Requirements

• Must be able to remain in a stationary position in an office environment 70% of the time.
• Occasionally move about inside the office to access files and office machinery.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management to exchange accurate information.

Cognitive Skills

• Problem-solve and prioritize tasks.
• Manage stress depending on deadlines and ongoing projects.
• Multitask effectively.
• Receive and analyze information.
• Quickly communicate solutions if problems occur.
• Demonstrate a high degree of sound judgment.

Benefits

• Medical, Dental, and Vision Insurance.
• Disability and Life Insurance.
• Wellness Benefits.
• 401(k) Retirement Plan.
• Employee Stock Purchase Program.
• Paid Holidays and Vacation Days.
• Professional Growth Opportunities, Development, and Training Programs.

All benefits subject to eligibility.

Job Location: 595 Hague Street, Rochester, NY 14606