Operations Trainee

About the role

The primary function of the Operations Trainee is to learn all functional areas necessary to operate and manage a given branch. These functional areas range from purchasing and inventory to basic accounting and billing, office administrative duties, and general maintenance.

Responsibilities

• Assure there is a system in place that all staff members understand and use to properly handle customer phone calls.
• Manage the receptionist’s schedule and ensure proper backup personnel is available when necessary.
• Arrange repairs and maintenance for all fax and copier equipment.
• Maintain proper toner and paper for fax and copier equipment.
• Develop and enforce a system for strategically installing fax machines and ensuring correct and timely fax delivery to the right person.
• Learn and oversee the customer invoicing process, ensuring company adherence to such processes.
• Train and manage appropriate personnel on the daily duties of mailing customer invoices.
• Enforce the CBSI policy of “Daily Management Review of Invoicing,” including reviewing the invoice register daily and keeping it up-to-date and free of old items.
• Maintain the “Branch Cash Account” free of any invoices older than three days.
• Understand the payment process for all non-material bills such as utilities and general supplies.
• Keep an up-to-date file or log of all paid non-material bills for quick reference.
• Close out and balance the cash drawer on a daily basis.
• Ensure the general appearance of the office, store, and bathroom areas is kept neat and clean, including hiring and training a cleaning service.
• Oversee general repairs and maintenance of the office, store, and bathroom areas, including HVAC, plumbing, and electrical.

Basic Qualifications

• Associates Degree preferred.
• Minimum of 3 years of related work experience.
• Strong Microsoft Office skills.

Core Competencies

• Strive to do the right thing by displaying trust and integrity.
• Embody the principles of servant leadership by putting the needs of others first, valuing diverse perspectives, and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute, and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
• Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value different backgrounds and experiences.
• Ability to self-manage, show initiative, be proactive, and drive results.
• Communicate professionally, both verbally and in writing, to coworkers and customers.

Physical Requirements

• Must be able to remain in a stationary position in an office environment 70% of the time.
• Occasionally move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and exchange accurate information in these situations.

Required Cognitive Skills

• Must be able to problem solve and prioritize tasks.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to multitask.
• Must be able to receive and analyze information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgment.

Benefits

• Medical, Dental, Vision, Disability & Life Insurance.
• Wellness Benefits.
• 401(k) Retirement Plan with company matching.
• Employee Stock Purchase Program.
• Paid Holidays & Vacation Days.
• Professional Growth Opportunities, Development & Training Programs.