Operations Trainee

About the role

The School District of Philadelphia is committed to becoming the fastest improving District in the country and transforming the educational opportunities it offers to our city’s more than 200,000 students. The District seeks leaders who have a passion for working with schools and communities who are committed to ensuring all students achieve. Serving a population as diverse as ours requires creativity, commitment and vision. Will you join us?

Department: Office of Talent; Reports To: Director, Talent Support Services; Union: Not Represented by a Union; Job Posting Date: Oct 2, 2026, 1:59:18 PM; Unposting Date: Nov 1, 2026, 10:59:00 PM; Primary Location: Talent Administration (9401) Job Central Office; Employee Status: Entry Level; Overtime Status: Exempt.

Responsibilities

• Works in different areas in the assigned division to gain perspective on the day-to-day operations.
• Provides excellent customer service for everyone that interacts with the office; addresses questions and takes messages; checks, tracks and responds to office voicemails.
• Assists departmental staff in evaluating changing operational conditions; communicates findings to the appropriate personnel in a timely manner.
• Identifies trends and recommends proactive or remedial action to manage situations.
• Participates in field investigations and the analysis of data to determine immediate and future work required.
• Assists with the review and analysis of work orders and additional projects as necessary.
• Assists with the development of cost estimates for labor-hours, equipment and materials for work requests.
• Supports the administrator with reporting and data analysis.
• Gathers data and maintains accurate and complete records.
• Utilizes research techniques for qualitatively evaluating impact of services to schools and/or central offices.
• Greets customers and candidates; answers their questions, logs their documents, logs candidate interactions in the customer service tracking system and directs them to the proper staff member as needed.
• Assists candidates with application completion and notification of next steps.
• Makes calls to candidates to ensure timely completion of application components and submission of required documents.
• Attends internal and external job fairs with recruiters; communicates with community partners and candidates related to these events.
• Confirms attendance for program events and community activities.
• Approves/denies applicant documents and determines which tests are needed for eligibility; invites selected candidates to regular tests.
• Proctors and scores exams; creates score notification materials and sends to candidates.
• Supports with managing and tracking of re-test requests.
• Manages testing responses to maintain accurate data of the number of candidates to expect at each exam.
• Adds digitized exams to online testing resource bank and updates exams as necessary.
• Maintains an up-to-date Applicant Status in Taleo.
• Maintains an organized filing system for exam records and testing materials.
• Ensures a smooth transition for candidates who are already eligible and qualify for in-house processing (school-based support positions making $45,00