Operations Technical Specialist, E&S Casualty

Position Overview

The Ascot US is seeking an Operations Technical Specialist to support and manage workflows between multiple departments. The successful candidate will transform all elements from underwriting into finished and standardized documents for insureds.

Responsibilities

• Manage workflow of an assigned underwriting business unit(s).
• Demonstrate a strong understanding of business processes by leveraging standardized workflows and compliance guidelines.
• Identify areas for improvement, create and implement solutions, as needed.
• Provide support to assigned underwriters and brokers throughout the policy lifecycle, which includes, but is not limited to, clearance, binders, invoices, policies, endorsements, cancellations, renewals, non-renewals, and reinstatements.
• Ensure files are completed to meet compliance standards.
• Draft and issue policy documents.
• Ensure all work is processed accurately and according to Service Level Agreements.
• Provide ongoing guidance and support to the offshore shared service team, including training and conducting quality checks.
• Collaborate with the offshore team/service center, as needed.
• Quickly and accurately complete midterm endorsements.
• Communicate effectively with the underwriting team to secure the information necessary to accurately process work.
• Assist with additional ad hoc projects, as required.

Requirements

• Bachelor’s degree required.
• Minimum of 1 year of experience in a similar role (or internships) preferred.
• Must be positive, self-motivated, detail-oriented and possess strong interpersonal and communication skills.
• Highly customer-centric both internally and externally.
• Strong problem solving and decision-making abilities.
• Ability to work independently with minimal supervision.
• Strong collaborative skills in a fast-paced team-centric environment.
• Proficient in Microsoft Office (Excel and computer typing skills).

Company Benefits

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program), and more.
• Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity, Military, Primary & Non-Primary Caregiver).
• Retirement Benefits: Contributory Savings Plan (401k).