Operations Team Member

About the Role

At Gateway Services, we provide compassionate pet aftercare services, helping families through one of life's most difficult moments. As an Operational Team Member, you'll ensure every pet entrusted to our care is treated with dignity, respect, and attention to detail. Working alongside a supportive team, you'll make a meaningful difference for veterinary partners and pet families every day. No previous industry experience is required—we'll provide all the training you need to succeed.

Why Gateway?

You're joining North America's leading pet aftercare provider, serving thousands of veterinary hospitals and pet families daily. We invest in our people through competitive pay, outstanding benefits, paid training, career development, and supportive leadership.

Benefits

• Competitive hourly pay
• Medical, Dental & Vision coverage
• 401(k) Retirement Savings Plan with employer matching contributions
• Company-paid Life Insurance
• Company-paid Long-Term Disability
• Paid vacation and company holidays
• Paid training and career development
• Employee Assistance Program (EAP)
• Gateway CarePath emotional wellness program
• Health Savings Account & Flexible Spending Accounts
• Pet Insurance
• Employee Discount Marketplace
• Career advancement opportunities
• Unique to Gateway: Access to Gateway CarePath, a confidential emotional wellness and resilience program for employees in pet aftercare.

Responsibilities

• Operate cremation equipment following established procedures.
• Process and package cremated remains with accuracy and care.
• Create memorial products such as paw prints and keepsakes.
• Perform quality checks to ensure every order is completed correctly.
• Maintain a clean, safe, and organized work environment.
• Work with teammates to meet daily production goals.

Qualities We're Looking For

• Enjoy hands-on, physical work.
• Pay attention to detail.
• Dependable and punctual.
• Work well as part of a team.
• Follow safety procedures.
• Comfortable working around deceased pets.
• Take pride in doing quality work.

Working Environment

• On-site role within a Gateway Care Center.
• Active position involving standing, walking, and lifting throughout the shift.

📍 **Location**: West Coast Pet Memorial—Portland, OR
💲 **Compensation**: $19-$23 per hour (DOE)
🕒 **Schedule**: Full-Time; Tues-Sat 8:30am-5pm