Operations Team Member

About the role

Gateway Services is North America’s leading accredited pet aftercare provider. We offer 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members, and serving over 17,000 veterinary clinics across North America, we have built a solid reputation for compassionate and respectful aftercare. Join our team and experience the rewarding environment that has earned us the Great Place To Work Certification™.

Responsibilities

• Perform a variety of daily duties such as operating the retort, creating and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains.
• Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
• Monitor equipment to ensure the process is working properly, making adjustments as needed, and submitting maintenance requests.
• Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
• Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
• Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of 12 months experience in a service industry.
• Valid Driver License may be required.

Skills & Abilities

• Passion for Pets - Caring, patient, kind, and empathetic.
• Customer Focus - Prioritize quality, safety, and ethics.
• Problem Solving – Developing Solutions and Quick Thinking.
• Proven team player who is flexible and adaptable.
• Energetic, self-motivated, and results oriented.
• Good verbal communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Able to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
• Strong attention to detail.

Working Conditions

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion.
• Regular lifting/moving 100+ lbs.
• Regularly be exposed to elevated noise levels.
• Regularly be exposed to elevated heat levels.
• Regularly handle deceased pets.

YOU’LL LOVE WORKING WITH US BECAUSE:

• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!
• OUR CORE VALUES: People First, Exceed Expectations, Honesty, Integrity, Trust, Be Passionate and Caring, Continuously Improve.

What You Can Expect From Us:

• Generous salary and benefits package including: 3 national medical plans that pay 100% after the members’ deductible and copays, 2 national dental plans that cover many services at no cost to the plan members, National vision plan, Company paid Life/ AD&D, and LTD for all full-time employees, Chance to purchase additional Life/AD&D coverage at discounted rates, Critical Illness, Accident and Pet insurance are offered as an employee’s choice, Tax savings account: HSA, Health and Dependent Care FSAs, 401(k) Retirement plan, Potential for Career Growth, Employee Assistance Program, Paid Holidays & Time Off, A Sense of Community, Great Hearts & Minds Scholarship Program, Gateway Tuition Reimbursement Program.