Operations Team Leader

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration, offering an extensive portfolio of sustainably sourced, conveniently packaged beverages distributed across more than 150,000 retail outlets.

About the role

As an Operations Team Lead, you’ll be an integral part of our branch frontline leadership team. You will oversee route drivers and deliveries to homes and businesses, improve productivity, and streamline branch activities to maximize results and achieve peak performance. Reporting location: Stamford, CT.

Responsibilities

• Support branch leadership on all branch operations and ensure an efficient day-to-day operation.
• Improve productivity and streamline branch activities to maximize results and achieve peak performance.
• Support the team with decisions, active communication, problem-solving, conflict management, coaching, feedback, and training new hires.
• Coach and teach upselling techniques to team members.
• Ensure safety for yourself and others by operating vehicles responsibly, completing DOT-required documentation daily, and following safe work practices.
• Support daily branch closing activities, driver execution reviews, and team meetings.
• Lead the team to achieve and exceed sales targets through effective upselling coaching.
• Available for route coverage and flexible work hours based on business needs.
• Collaborate with the Operational Leader to develop and implement strategies for improved customer service.

Requirements

• High School Diploma, GED, or equivalent work experience.
• Ability to secure and/or maintain a CDL Class B with airbrake endorsement (Primo Brands is a certified CDL provider and can assist with obtaining this where available).
• Prior experience in a supervisory or leadership role overseeing a team of employees is preferred.
• Experience with Microsoft Word, Excel, Outlook, and Power BI is preferred.
• Ability to lift and carry an average of 250+ units per day, each weighing up to 60 lbs., with or without reasonable accommodation.
• Must meet physical demands of the role, including sitting, standing, walking, lifting, stooping, bending, squatting, pushing, and pulling.
• Ability to climb in and out of a commercial vehicle 40-55 times per day.
• Ability to work an average 45-hour week or more, including variable start/end times.
• Must be able to obtain a DOT medical card.
• Must possess a clean driving record:
  • In the last 3 years: only 1 license, no driving-related suspension/revocation/cancellation, no disqualifying offenses, no more than 2 moving violations, and no reckless driving incidents.
  • In the last 3 years: no major driving offenses, including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident.
• Must be 21 years of age or older (DOT requirement).
• Strong English language skills for effective communication with customers and team members.

Pay

$86,600 per year + customer tips (paid weekly).

Schedule

Monday - Friday (Saturdays dependent on business needs). Start time between 6 am - 7 am until workload is completed.

Benefits

• Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA).
• Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP).
• Insurance: Employee life insurance, short- and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment.
• Other Benefits: Employee discounts, auto/home/pet insurance savings, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for parental events (birth, adoption, foster care), legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits.