Operations Team Lead - Extended

On-site at Stevens Transport HQ in Dallas, TX.

About the role

The Operations Team Lead serves as the primary operational resource between frontline team members and management. This position provides guidance, workflow coordination, issue resolution, and operational support to ensure the efficient execution of transportation services. The role may support specific operational functions including dispatch, customer service, driver management, shipment tracking, load planning, capacity management, and extended-hours operations. The Operations Team Lead acts as a subject matter expert and provides daily leadership while supporting operational continuity and service excellence.

Responsibilities

• Leadership & Team Support
  • Provide guidance and daily support to team members.
  • Assist with workload balancing and task assignment.
  • Support employee development through coaching and mentoring.
  • Escalate employee conduct concerns to management.
• Operations Management
  • Monitor transportation operations and service execution.
  • Identify and resolve operational disruptions.
  • Coordinate internal and external communications.
  • Support load planning and capacity management activities.
• Customer & Driver Support
  • Serve as an escalation point for service-related issues.
  • Provide timely communication regarding shipment status.
  • Support driver and customer needs as required.
• Process Improvement
  • Identify trends and recommend operational improvements.
  • Support pilot programs and special projects.
  • Generate operational and ad hoc reporting.
• Coverage & Continuity
  • Perform functions of frontline operational positions as needed.
  • Maintain workflow continuity during staffing shortages or high-volume periods.

Requirements

• High School Diploma or GED.
• 2-4 years transportation, logistics, or fleet operations experience.
• Working knowledge of DOT and Hours of Service regulations.
• Proficiency in Microsoft Office, including Excel.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.

Preferred Qualifications

• Associate's or Bachelor's degree.
• Experience leading transportation or logistics teams.
• Knowledge of AS400.
• Experience in fleet operations, dispatch, driver management, or customer operations.

Skills

• Team Leadership
• Coaching
• Conflict Resolution
• Collaboration
• Transportation Operations
• Dispatch Operations
• Shipment Visibility
• Capacity Planning
• Route Planning
• Load Management
• Microsoft Excel
• AS400
• Reporting & Analytics
• Transportation Management Systems
• Critical Thinking
• Root Cause Analysis
• Decision Making
• Problem Solving
• Customer Service
• Relationship Building
• Communication