Operations Systems Technician

Job Duties

• Manage user access across core systems and business applications, including onboarding, role changes, and terminations
• Maintain security permissions and access controls to support regulatory compliance and data protection
• Support the operation and maintenance of member-facing technologies, including ATMs, ITMs, and coin machines
• Cook up equipment deployments, upgrades, replacements, and inventory tracking
• Troubleshoot hardware, software, and system issues while providing Service Desk support as needed

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field; equivalent combination of education and relevant experience will be considered
• Experience in information technology, systems support, technical support, or a related field is preferred; entry-level candidates with relevant education or technical aptitude are encouraged to apply
• Working knowledge of Microsoft Office applications and Windows operating systems, with the ability to learn new technologies and business systems quickly
• Strong troubleshooting, organizational, and problem-solving skills with the ability to manage multiple priorities and work accurately under pressure
• Excellent verbal and written communication skills with the ability to provide professional support to employees, vendors, and internal business partners

Benefits

• 401(k) employer match of up to 200%
• Bonus of annual salary up to 4%
• A generous employer HSA contribution
• Paid time off for community service