Operations Systems Planner

About the Role

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. Radial is the pre-eminent B2C and B2B eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.

The Warehouse Operations Systems Planner ensures the fulfillment center has the system support, processes, and training required to achieve operational objectives; coordinates between systems, fulfillment center, and operations teams to develop and maintain detailed functional requirements and operational process flows; prioritize and manage the delivery, functional testing, and implementation of new functionality and enhancements; manage and validate data integrity; and analyze and evaluate key performance indicators (KPIs) to identify opportunities for continual improvement within the operation and system functionality.

Responsibilities

• Responsible for WMS system set up, configurations and launching of new clients.
• Work with WMS (Logiwa, Manhattan Active) and OMS (Pipe 17) for troubleshooting and resolving warehouse management system (WMS) and warehouse control system (WCS) issues.
• Interact directly with clients regarding WMS/WCS needs, and provide updates during client and operational meetings.
• Must understand system configurations as it relates to and impacts client billing.
• Monitor all conveyance and automation systems to ensure proper workflow.
• Assist in testing for system modifications and walk through the process operationally prior to install.
• Document all system changes, exception reporting for all warehouse functions, root cause analysis and problem solving.
• Create detailed SOPs for any changes to physical/systemic setup driven by the business.
• Lead and execute project work as well as client requests (promos, quality and inventory checks, slotting updates, research).
• Create/update slotting matrix used by Wave Planners to aid in making proper replenishment transactions.
• Monitor aged inventory transactions and investigate as needed.
• Work Change Carrier (orders that need to be re-rate shopped interfaced to the WMS).
• Research and assist with SKU issues to include auditing item profiles and on-hand inventory.
• Assist IT and Maintenance with operational sorter issues involving trays, chutes, scanners, and system.
• Assist with systems user set up, password resets, training.
• All other duties assigned by supervisor or manager.

Qualifications

• Experience working with Logiwa and Manhattan Active WMS AND Pipe 17 OMS reporting and troubleshooting preferred.
• 2-4 years of experience in warehouse, distribution, or manufacturing environment, working with conveyor sortation and other automation.
• Verbal skills/knowledge to describe specific conveyor areas to vendor/maintenance team should replacement parts be needed/installed.
• SQL experience required.
• Computer Skills – MS Office Suite, Smartsheet and e-Mail etiquette required.
• Must be able to lift 50 lbs.
• High School diploma or GED.

Travel

This position is not remote. Travel is not required.

Benefits

• Opportunities to develop and explore career advancement.
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding.
• Family planning coverage, including Fertility & Adoption benefits.
• 401K matching after 6 months with immediate vesting.
• Generous PTO.
• Educational assistance and more!