Operations Support - Wabash Valley Service Company - West Liberty, IL

About the role

The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies believe it is their responsibility to ensure that our earth, our communities, and businesses perform together, sustainably.

Responsibilities

• Aid in organizing, training, and developing employees.
• In conjunction with the Location Manager, establish work schedules and duty assignments for personnel under this position's control to maximize efficiency and effectiveness in the use of people resources.
• Maintain people expenses in accordance with the location budget.
• Maintain people productivity in accordance with the location budget.
• Affiliate in the responsibility for all inventory record keeping and reporting consistent with company policies and guidelines at that location.
• Assure that all products leaving this location are properly accounted for through proper documentation of either billing invoices or product transfer forms.
• Ensure that seasonal and non-seasonal inventory quantities are at a minimum workable level to provide customer satisfaction and coordinate with other plants to strive to minimize total company inventories.
• Develop procedures for keeping warehouse orderly, clean, and safe.
• Keep store area and product displays of current seasonal items neat and clean.
• Ensure that all customers walking in and calling are greeted promptly and served efficiently and effectively.
• Implement, develop, and maintain an efficient equipment maintenance program.
• Maintain equipment and facilities in a way that reflects a good company image and minimizes downtime.
• Monitor custom application unit performance, organize, and dispatch application equipment in a manner to maximize unit performance.
• Provide equipment to assist other Wabash Valley locations through the direction of the Operations Officer or General Manager.
• Aid salespeople in dealing with customers and prospects.
• Work with salespeople in coordinating service to customers.
• Aid salespeople in handling customer complaints due to service.
• Perform "in-house sales."
• Provide assistance to other locations at the direction of the Location Manager, Operations Officer, and General Manager.
• Submit required reports promptly, and help and oversee timecards.
• Attend meetings as required.
• Show good judgment, positive attitude, and enthusiasm in dealing with customers and employees.
• Maintain a valid CDL driver's license with HAZMAT endorsement.
• Work with the Location Manager and Operations Officer to keep applicators/employees' training and certification current.

Qualifications

• Normally requires a high school diploma or the equivalent thereof, and 2 years or more of related work experience to demonstrate knowledge of fertilizer facility and equipment.
• Demonstrate essential abilities including business knowledge, collaboration, communication, customer focus, decision making, and skill development.
• Must have or have the ability to obtain and maintain a CDL license with required endorsements and any other applicable certification, license, or permit, valid medical card, and satisfactory driving record, as applicable.
• Ability to work hours other than those considered normal to meet seasonal demands.

Skills

• Business knowledge
• Collaboration
• Communication
• Customer focus
• Decision making
• Skill development

Benefits

• Fully funded pension
• Comprehensive benefits package including medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection.
• Generous paid time off (PTO) and paid holidays
• 401(k) plan with company matching
• Free Employee Assistance Program (EAP)

Pay

Salary Range: $18.75 - $23.00/ Hour

Schedule

Non-Exempt