Operations Support - Technical Advisor

Infinity’s niche in the aerospace and defense industry is specialized solutions that help bridge the gap between space and ground. We prioritize supporting our team through exceptional benefits, work-life balance, and structured career development.

About the role

This Operations Support - Technical Advisor will provide Level 2 support to Level 1 Support Desk personnel and In-Room Technical Advisor (TA) staff. This task is primarily performed at Schriever Space Force Base (SSFB).

Responsibilities

• Provide organizational and intermediate level support to operations of CCS-C systems in all facilities at SSFB and Vandenberg Space Force Base (VSFB) at the Backup Satellite Operations Center - Vandenberg (BSOC-V)
• Resolve Mission Problem Reports (MPR) and Deficiency Reports (DR)
• Provide system administrator support
• Draft MILSATCOM Operational Requests (MORs)
• Perform installation support including maintaining critical spares and bench stock
• Conduct Preventative Maintenance Inspections (PMIs)
• Remove and replace faulty equipment
• Restore systems to operations within contractually mandated timelines
• Maintain organizational maintenance procedures
• Manage user accounts (new and existing accounts)
• Perform file transfers as required by users
• Provide classified courier support
• Collect logs and data to support Kratos engineering
• Support all Kratos operations meetings
• Support user meetings as required
• Troubleshoot to restore operational capabilities, which may require working outside of normal business hours including weekends

Requirements

• DoD TS/SCI clearance
• Security+ Certification (required)
• 3+ years of experience supporting MILSATCOM or DoD operations
• Experience with MPR/DR processes and system issue tracking
• Basic system administration (Windows/Linux), including user account management
• Knowledge of MILSATCOM operations and drafting Operational Requests (MORs)
• Hands-on maintenance experience (PMIs, hardware replacement, system restoration)
• Familiarity with classified environments and secure data/file transfers
• Strong troubleshooting skills in time-sensitive, mission-critical settings
• Ability to manage maintenance procedures, spares, and bench stock
• Effective communication and teamwork skills
• Proficiency with Microsoft Office and basic documentation practices

Qualifications

• Bachelor's Degree in IT-related field (desired, but not required)
• At least 3 years of relevant experience

Preferred Qualifications

• Experience with Kratos systems, SATCOM terminals, or RF components
• Familiarity with DoD maintenance and ticketing systems (e.g., Remedy)
• Basic scripting (e.g., PowerShell, Bash) or automation experience
• Understanding of secure system handling (NISPOM, ICD 503)
• Experience writing SOPs and supporting user/technical meetings

Benefits

• 100% company-paid medical and dental for you and your family
• Three weeks of vacation, front-loaded on your start date
• Company-paid reward trip
• 48 hours of sick leave in addition to vacation
• Flexible spending options (Medical and Dependent Care)
• 401(k) company contribution with free professional financial planning advisors
• Education and professional training reimbursement
• Profit-sharing plan for eligible employees

U.S. Citizenship is required.