Operations Support Staff (Front Office)

Laguna Beach Community Clinic is a non-profit community medical clinic dedicated to providing high-quality, accessible care to all — regardless of ability to pay. We operate a fast-paced, team-oriented, friendly environment dedicated to providing the best medical care to our patients.

About the role

This full-time front-office position requires exceptional interpersonal skills, as the people in this role are most often the first and/or last point of contact for patients of the Clinic.

Responsibilities

• Answer phones
• Schedule appointments for new and on-going patients
• Complete intake and check-out procedures
• Maintain patient health records
• Explain Clinic policies and procedures
• Establish mode of payment
• Use the Clinic’s integrated database system effectively and efficiently
• Maintain knowledge of publicly funded programs such as MSI, CHOP, CTU, Medicare, FPACT, CalOPTIMA, MediCal, etc.

Requirements

• Bilingual in Spanish
• Previous Medical Front Office experience
• Knowledge and skill in filing, typing, and computer literacy
• Ability to maintain an organized work environment
• Excellent interpersonal skills/customer service and the ability to interact with a diverse patient population
• Ability to work one-two Saturdays per month on a rotating basis
• Medical Assistant (MA) certification preferred

Benefits

• Medical, dental, and vision coverage
• FSA and HSA
• 401(k) plan with Company match
• Paid vacation and holidays

Pay

$22.00–$24.00 per hour based on experience

At-Will Employment: Employment with the company is voluntary and may be terminated by the employee or the company at any time, with or without cause or notice, and for any reason or no reason at all.