Operations Support Specialist

At Symspire, we’ve been helping save lives and property since 1968. We are the largest and oldest family-owned smart home security service provider for residential and business customers in Tennessee. Our team members are our most important asset, and we strive to make sure they feel like family.

About the role

Full-time administrative assistant to operations needed for a busy office in Brentwood. You will support three operations managers with daily tasks, manage multi-line phones, obtain new construction permits, organize job documents, and handle customer communications via phone, email, and text within our portal.

Responsibilities

• Answer multi-line phones
• Obtain new construction permits
• Organize job documents
• Assist three operations managers with daily tasks
• Manage customer phone calls, email requests, and text messages inside our portal
• Maintain high productivity and accuracy
• Work under pressure, meet deadlines, and provide exemplary customer service
• Work independently and complete assignments within company standards
• Organize and prioritize tasks to ensure timely completion
• Effectively manage your own time and the time of others

Requirements

• Professional, detail-oriented, and able to multi-task
• Positive and outgoing personality
• Pass a criminal background check and drug screen
• Excellent verbal and written communication skills
• Strong customer service and problem-solving skills
• Proficient in PC-based systems and Microsoft Office (Word, Excel, Outlook)
• Strong interpersonal skills to demonstrate teamwork, leadership, and flexibility

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Company-paid long-term and short-term disability
• Company-paid life insurance
• Paid vacation and holidays
• Paid time off
• Signing bonus
• Training and development
• Wellness resources
• Performance-based bonus
• Company parties
• Employee discounts
• Competitive salary

Pay

Salary (depending on experience)

Schedule

Full-time

Location: Nashville, Tennessee