Operations Support Specialist

About the role

At Children’s Wisconsin, we believe every child deserves a safe and loving home. We provide child well‑being services, foster care, treatment foster care, adoption, respite care, child advocacy centers, family case management, and family finding to families in Milwaukee County and throughout Wisconsin. We are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. This position supports the Mental and Behavioral Health team and is located at our Stevens Point office, 1466 Water St., Stevens Point, WI 54481.

Responsibilities

• Greets and checks‑in patients, clients, participants and visitors
• Manages phone calls, schedules appointments, and performs other clerical duties
• Monitors waiting room and office activity for safety, quality and efficiency
• Facilitates incoming and outgoing communication (phone, email, mail, faxes, letters)
• Serves as liaison between staff and environmental/facility services or property managers
• Maintains office environment: ordering supplies, maintaining MSDS data, records management, staff/office directories, office equipment maintenance
• Assists with program needs: conducting background checks, ordering/organizing/distributing program supplies, scheduling/supporting/setting up program classes and events
• Maintains department/P cards and completes monthly reconciliation and submission of receipts in Workday
• Confirms completion of consumer paperwork (annual consents, release of information, program‑specific forms)
• Assists with data entry in Epic, eWISACWIS, FRCS, CareManager, Certify, DAISEY, etc., including case record review and scoring
• Assists with training end users on electronic systems and serves as a resource on system capabilities

Qualifications

• High school graduate or GED/HSED required
• Associate’s degree in business, computer applications, human services, or related field preferred
• Less than 1 year of office or customer service experience required
• 3‑5 years of office or customer service related experience preferred

Schedule

One full‑time position (Monday‑Friday, 8 am – 5 pm) and one part‑time position (20 hours per week; flexible hours) are available.