Operations Support Specialist
Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth.
About the role
Support the utility operations team with direct support for scheduling, entering customer information, documenting work, and providing support for the team.
Pay
$23.39 - $35.24 per hour (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)
Responsibilities
- Schedule daily work for service and operational employees and/or crews through scheduling tools.
- Submit requests to various agencies for facility locating (except in areas where this person is required to be the technician that will be excavating).
- Support meter issue investigations, processing meter changes, and equipment orders.
- Assist with expense reporting, processing invoices, submit invoices for 3rd party damage, and invoicing technical services.
- Assist in tracking contract deposits and refunds for customer construction.
- Assist with scanning, filing, and maintaining operations-related materials and data entry into electronic systems.
- Assist with arranging meetings, updating schedules for emergency plans, ordering office supplies, and provide support to Supervisor for building maintenance.
- Exercise appropriate level of independent judgment on Company proprietary and confidential matters.
- Work with customers on a daily basis to help resolve their service issues.
- Promote a culture of safety, compliance, collaboration, and continuous improvement.
- Support and manage special projects that may be assigned.
- Provide support to other areas of the Company as requested or assigned.
Requirements
- High School Diploma or equivalent.
- Minimum of 3 years of customer service, utility industry, and/or scheduling experience.
Skills
- Proficient knowledge of Microsoft Office programs.
- Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member.
- Independent, well-organized, self-starter, and able to adapt to change.
- Ability to develop and implement work processes which contribute to increased efficiencies.
- Ability to work independently as well as in a team environment.
- Outstanding verbal and written communication skills.
- Ability to accurately resolve customer complaints in a diplomatic and professional manner.
- Ability to handle and prioritize multiple projects.
- Strong interpersonal skills; ability to expertly work with customers and individuals across the organization.
- Ability to understand and use continuous improvement tools and concepts.
Benefits
- Annual discretionary bonuses.
- 401(k) (6% company match and up to 9% company retirement contribution).
- Tuition reimbursement.
- Generous paid time off benefits, including paid holidays and parental leave.
- Company-paid life insurance and disability benefits (short and long term).
- Critical illness, accident, and group hospital insurance.
- Pet insurance.
- Employee assistance program and well-being benefits.
- Competitive medical, dental, and vision insurance.
About our Company
We are a customer, growth, and safety-focused utility company dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3,000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).