Operations Support Specialist

Responsibilities

• Request and prepare legal documents using the firm’s case management system.
• Reference court websites to obtain status updates on pending cases and accurately record the information.
• E-file complaints, motions, and other legal documents with the appropriate courts.
• Update the case management system with judgment information and other relevant case details.
• Copy, scan, and organize documents to maintain complete and accurate case files.
• Manage client correspondence in a professional and timely manner.
• Handle a high volume of work efficiently while meeting deadlines and quality standards.
• Maintain strict discretion when working with highly confidential matters and documents.
• Multi-task effectively and respond to changing priorities as requested.
• Collaborate with team members to ensure smooth case progression and resolution.

Requirements

• Strong customer service skills with a professional and courteous communication style.
• Solid written and verbal communication skills.
• High level of reliability and dependability.
• Basic computer literacy and comfort working with digital systems.
• Superior typing and data entry skills, with strong attention to accuracy.
• Detail-oriented and highly organized approach to work.
• Able to handle high work volume efficiently while maintaining quality.
• Able to multi-task and manage several responsibilities at once.
• Able to handle highly confidential matters and documents with discretion.
• Intermediate knowledge of Microsoft Office applications.
• High school diploma or equivalent educational background.

Qualifications

• Prior data entry experience is ideal and strongly preferred.
• Experience working in a professional office or customer service environment is beneficial.
• Demonstrated ability to learn and use case management or similar systems.
• Interest in legal operations, administrative support, or accounting-related career paths.
• Proactive mindset with a desire for long-term growth and advancement within the organization.

Work Environment

This role is fully onsite and follows an 8-hour shift within the operating hours of 7:00 a.m. to 6:00 p.m. Start times can be flexible (for example, 8:00 or 9:00 a.m.), provided the selected schedule is consistent and adhered to. The environment is a professional office setting that relies on computers, Microsoft Office, and a case management system for daily tasks. The work involves sustained periods of typing, data entry, document preparation, and interaction with confidential information. The culture emphasizes reliability, attention to detail, and growth opportunities, making this position a strong entry point for individuals looking to build a long-term career in a structured and supportive office environment.

About the Role

The Operations Support Specialist plays an integral role in supporting the firm’s case processes by managing client correspondence, preparing and tracking legal documents, and ensuring accurate updates to case records. This position serves as an important entry point into the organization, offering meaningful exposure to legal operations and opportunities for professional growth.

Pay and Benefits

The pay range for this position is $15.00 - $15.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Location

This is a Contract to Hire position based out of Akron, OH.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.