Operations Support Manager

What You'll Do

• Partner with Recruiting, Area Managers, and Division Presidents to identify staffing priorities and support restaurant hiring efforts.
• Conduct first-round interviews for Restaurant Managers, Shift Managers, and crew members, both in person and virtually based on location.
• Partner with General Managers during crew interviews and hiring events when additional support is needed.
• Participate in weekly staffing, department, and Area Manager team calls to stay aligned on priorities and business needs.
• Support restaurant leadership training by utilizing Steak n Shake University (SNSU) and operational reporting tools.
• Monitor, communicate, and ensure 100% compliance with SNSU testing requirements for all managers.
• During restaurant visits, review employee SNSU completion and training progress with General Managers.
• Evaluate Management-in-Training (MIT) development, review SNSU progress, and provide feedback to Area Managers and Division Presidents.
• Assist with company initiatives, promotions, and operational rollouts, particularly in locations without permanent General Manager or Area Manager leadership.
• Partner with Human Resources by assisting with employee investigations, gathering documentation, conducting on-site interviews, and supporting follow-up actions.
• Complete detailed reports following each restaurant visit with observations, recommendations, and action plans.
• Support quarterly HR compliance initiatives and follow up with restaurant leadership to ensure all deadlines are met.
• Validate operational standards, including Redbook usage, training documentation, and execution of company processes during restaurant visits.

What You’ll Bring

• 2+ years of multi-unit restaurant operations, training, field support, or restaurant management experience.
• Strong understanding of restaurant operations, staffing, and leadership development.
• Experience interviewing, hiring, and coaching restaurant hourly managers and hourly team members.
• Excellent communication, organizational, and follow-up skills.
• Ability to build strong relationships with restaurant and field leadership.
• Comfortable working independently while managing multiple priorities across several markets.
• Proficiency with Microsoft Office and restaurant reporting systems; experience with learning management systems is a plus.
• Willingness to travel extensively within assigned markets on a varied schedule.