Operations Support Manager
About the role
In this role, you’ll be the go-to expert for driving operational consistency and enhancing service delivery across a defined area or division. You’ll help develop tools, implement standards, and provide hands-on support that empowers frontline teams and elevates the customer experience. Accountable for managing people, setting direction, and deploying resources; typically responsible for performance evaluation, pay reviews, and hire/fire decisions. Results are primarily achieved through the work of others and depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional, or operational areas, processes, or programs, which may include dotted-line or matrixed management.
Responsibilities
- Support frontline operations through employee scheduling, timekeeping, hiring, onboarding, training, and performance management.
- Partner closely with site leadership to drive operational consistency and enhance service delivery.
- Develop tools, implement standards, and provide hands-on support to empower frontline teams.
- Help teams adopt efficient, high-quality service practices.
- Shape and implement operational tools and communication that streamline processes and drive clarity.
- Collaborate with cross-functional leaders to bring strategic initiatives to life.
- Serve as a trusted advisor on service standards, redesign efforts, and procedural enhancements.
- Improve consistency and performance across operations.
Requirements
- Bachelor’s degree or equivalent experience.
- 3 years of management experience.
- 3 years of related experience.
- Operational expertise with a deep understanding of divisional or regional service models and standards.
- Proven skills to streamline communication and processes across multiple teams and functions.
- Experience supporting service redesign or process improvement initiatives in a complex operational environment.
- Collaborative mindset with a track record of building partnerships and influencing outcomes at multiple organizational levels.
- Solutions-driven approach with a passion for continuous improvement and frontline empowerment.
Benefits
- Medical, Dental, and Vision Care.
- Wellness Programs.
- 401(k) Plan with Matching Contributions.
- Paid Time Off and Company Holidays.
- Career Growth Opportunities.
- Tuition Reimbursement.
More extensive information is provided to new employees upon hire.
Pay
Pay Range: $89,250 per year - $115,500 per year. Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Schedule
Monday through Friday.
About Us
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike through food service, catering, facilities management, and other integrated solutions worldwide. We embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.