Operations Support Manager

About the role

In this role, you’ll be the go-to expert for driving operational consistency and enhancing service delivery across a defined area or division. You’ll help develop tools, implement standards, and provide hands-on support that empowers frontline teams and elevates the customer experience. Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Responsibilities

• Managing purchase orders
• Ordering supplies
• Providing janitorial and maintenance oversight
• Expense reporting
• Email communications

Requirements

• Bachelor’s degree or equivalent experience
• Management Experience: 3 years
• Related Experience: 3 years

Qualifications

• MEP knowledge preferred
• Experience with work order systems a plus

Skills

• Operational expertise with a deep understanding of divisional or regional service models and standards
• Proven skills to streamline communication and processes across multiple teams and functions
• Experience supporting service redesign or process improvement initiatives in a complex operational environment
• Collaborative mindset with a track record of building partnerships and influencing outcomes at multiple organizational levels
• A solutions-driven approach with a passion for continuous improvement and frontline empowerment

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

Pay

Pay Range: $81685 per year - $105710 per year