Operations Support Manager

About the role

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment.

Responsibilities

• Lead and develop a high-performing team to ensure operational excellence
• Ensure guest satisfaction through proactive problem-solving and excellent communication
• Drive financial performance by optimizing resource allocation and cost management
• Support hotels with 24-hour availability, living on the property during the assignment, and 90% travel

Requirements

• Proven track record of leading teams in a fast-paced, high-stress environment
• Experience in hotel operations, preferably in a supervisory or managerial capacity
• Strong interpersonal skills and ability to communicate effectively with all levels of staff and guests
• Ability to work independently and as part of a team
• Passion for hospitality and a commitment to excellence

Qualifications

• Bachelor's degree in Hotel Management, Business Administration, or a related field
• Minimum of 5 years of relevant experience in hotel operations
• Experience with hotel financial management and budgeting
• Knowledge of hotel operations, including housekeeping, food and beverage, and front desk services

Skills

• Leadership and team-building skills
• Problem-solving and decision-making abilities
• Excellent communication and interpersonal skills
• Financial management and budgeting skills
• Ability to manage multiple priorities and adapt to changing circumstances

Benefits

• Accommodations provided while on assignment
• Health insurance coverage
• Retirement plan contributions

Pay

$70,000 + Depending on experience

Schedule

24-hour availability, living on the property during the assignment, and 90% travel