Operations Support Manager

About the role

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment.

Responsibilities

• Lead and develop a high-performing team to ensure operational excellence and guest satisfaction.
• Oversee daily operations, including housekeeping, maintenance, and food & beverage services.
• Manage financial performance, ensuring profitability and cost-effectiveness.
• Proactively address issues and improve processes to enhance guest experiences.
• Support hotels with strategic initiatives and compliance requirements.
• Ensure safety and security protocols are consistently implemented and maintained.
• Travel frequently to support various hotel locations within our portfolio.

Requirements

• At least 5 years of experience in hotel management or related field.
• Experience leading teams and managing multiple projects simultaneously.
• Strong communication and interpersonal skills.
• Ability to work independently and under pressure.
• Proficiency in Microsoft Office Suite and hotel management software.
• Valid driver's license and reliable transportation.

Qualifications

• Passion for hospitality and a commitment to excellence.
• Ability to live on-site during assignments and travel frequently.
• Strong problem-solving skills and a proactive approach to challenges.
• Excellent organizational and time-management skills.

Skills

• Leadership and team-building skills.
• Financial management and budgeting expertise.
• Customer service orientation.
• Technical proficiency with hotel management systems.

Pay

$65,000 annually

Schedule

This is a 24/7 position requiring frequent travel and living on-site during assignments.