Operations Support Engineer

Key Responsibilities

• Resolve support issues (bugs and service requests) for WMS and related applications.
• Track issues and resolve in a timely manner.
• Maintain targeted supported SLA’s.
• Understand the business issues and data challenges of client's organization and industry.
• Able to work with APIs and Integration mapping between different client(s) systems.
• Takes input from supervisor and appropriately and accurately applies comments/feedback.
• Develops new product/service-oriented strategies.
• Aids in developing solutions for business problems inside the organization.
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
• Able to test system functionality including writing test scripts, assisting with user testing, and training.
• Accountable for enforcement of product deadlines and schedules.
• Aids in training of super users within the organization.
• Validates and maintains end-user documentation.

Requirements

• Bachelor’s Degree in Information Systems or related technology degree strongly preferred.
• Two (2) years of related experience and/or training supporting a WMS preferred.
• Experience in logistics including warehousing, packaging and fulfillment is preferred.
• Experience in system support working a queue and problem solving, providing solutions, and communicating outcomes.
• Experience in training other associates/employees on WMS strongly preferred.
• Experience with systems for multi-site warehousing/distribution/fulfillment/logistics operations preferred.

Knowledge, Skills And Abilities

• Experience with process management.
• Strong analysis skills to uncover root causes of issues and present preventative measures for true resolution.
• Training capabilities to ensure understanding and use of systems.
• Decision making and problem-solving skills.
• A high degree of integrity and trust to provide excellence in service to customers/end users.
• Strong interpersonal, written, and verbal skills.
• Ability to write functional business requirements documentation.
• Ability to write and execute test cases.
• Ability to “learn on the fly”.
• Ability to work in a team environment.
• Ability to travel for business up to 10% of the time.