Operations Support Engineer

Responsibilities

• Resolves support issues (bugs and service requests) for WMS and related applications.
• Tracks issues and resolves in a timely manner.
• Maintains targeted supported SLA’s.
• Understands the business issues and data challenges of client's organization and industry.
• Able to work with APIs and Integration mapping between different client(s) systems.
• Takes input from supervisor and appropriately and accurately applies comments/feedback.
• Develops new product/service-oriented strategies.
• Aids in developing solutions for business problems inside the organization.
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
• Able to test system functionality including writing test scripts, assisting with user testing, and training.
• Accountable for enforcement of product deadlines and schedules.
• Aids in training of super users within the organization.
• Validates and maintains end-user documentation.

Requirements

• Bachelor’s Degree in Information Systems or related technology degree strongly preferred.
• Two (2) years of related experience and/or training supporting a WMS preferred.
• Experience in logistics including warehousing, packaging and fulfillment is preferred.
• Experience in system support working a queue and problem solving, providing solutions, and communicating outcomes.
• Experience in training other associates/employees on WMS strongly preferred.
• Experience with systems for multi-site warehousing/distribution/fulfillment/logistics operations preferred.

Qualifications

• Must have experience with process management.
• Must have strong analysis skills to uncover root causes of issues and present preventative measures for true resolution.
• Must have training capabilities to ensure understanding and use of systems.
• Must have decision making and problem-solving skills.
• Must have a high degree of integrity and trust to provide excellence in service to customers/end users.
• Must have strong interpersonal, written, and verbal skills.
• Must be able to write functional business requirements documentation.
• Must be able to write and execute test cases.
• Must be able to “learn on the fly.”
• Must be able to work in a team environment.
• Must be able to travel for business up to 10% of the time.