Operations Support Coordinator - Specialty Clinic

About the role

Join Avel's innovative telehealth team as an eCare Operations Specialist. This entry-level role is perfect for a detail-oriented professional who enjoys coordinating projects, supporting clinical operations, working with technology, and helping improve patient care. You'll collaborate with healthcare and government program teams, support rural health clinics, and play a key role in keeping our virtual care services running smoothly. Make a difference behind the scenes of patient care.

Responsibilities

• Participates in the development of operational and clinical workflow.
• Assists and educates hub staff on new implementations.
• Works in conjunction with Clinical Informaticist and our Government Operations Analyst to manage paperwork and activities necessary to establish remote access with external EHRs and assist with activation/deactivation of accounts, software upgrades, staff training, etc.
• Manages all equipment and connectivity testing, troubleshoot, and issue resolution. This includes filing IT tickets, following up on issues, education of other employees, working with individual site personnel, communicating with IT personnel, etc.
• Affords assistance with implementation tasks and go-live events.
• Affords assistance with data analysis to determine quality improvement opportunities related to the key performance indicators of the service line.
• Affords assistance with month-end data compilation and processing.
• Coordinates with management of physician scheduling and communication.
• Affords assistance in development and maintenance of policy and procedure to ensure compliant and efficient workflow.
• Affords coordination and tracking of scheduling of patient visits and on-demand assessment to facilitate efficient workflow.
• Receives data and input information into various computer systems, databases, and spreadsheets as directed.
• Performs duties in an efficient, accurate and timely manner.
• Manages incoming phone calls from patients, clinical sites, or providers; demonstrating professionalism and excellent customer service.
• Completes video equipment checks per unit specific guidelines and troubleshoot as necessary.
• Performs generalized secretarial duties in an accurate and timely manner to include but not limited to: transpose handwritten or verbal communication to a typed format, edits all typing for typos and correct as necessary, makes copies of products as requested, collate, assemble, and distribute information as directed.
• Performs tasks, as directed by supervisor/director, to assist in efficient operation of the Service Line to include but not limited to supply ordering and equipment maintenance.
• Affords assistance with internal and external customer service activities, including planning and coordinating events, facilitating communication with service line.

Qualifications

• Must successfully complete and maintain any required federal background investigation, credentialing, and clearance processes as a condition of employment and continued assignment to federally contracted or federally operated programs.

Skills

• Detail-oriented
• Collaborative
• Problem-solving
• Passionate about healthcare

Benefits

Details about benefits will be provided upon interview.

Pay

Details about pay will be provided upon interview.

Schedule

General Hours: Monday-Friday (Dayshift)