Operations Support Coordinator

About the role

The Prince George’s County Department of Public Works & Transportation (DPW&T) is seeking a qualified applicant for the position of Operations Support Coordinator (Administrative Aide 3A) in the Office of Highway Maintenance.

Responsibilities

• Prioritize work assignments in support of the Special Services Division and Rehab and Operations Divisions.
• Validate all county claims correspondence, 311 service requests and escalations, snow and ice control planning and coordination.
• Manage the distribution of incoming and outgoing mail and maintain mail and work-tracking logs.
• Aid in the sale of contract documents, project plans, and specifications, and process payments.
• Purchase and maintain office supplies and equipment inventories.
• Reconcile monthly credit card transactions and maintain related financial records.
• Prepare correspondence, memoranda, contract documents, task orders, work orders, change orders, easements, and other administrative documents.
• Record and distribute meeting minutes.
• Process payment requests, invoices, and purchasing documentation.
• Maintain, organize, and update division files and records.
• Assist with recruitment, onboarding, and training activities as needed.
• Greet visitors, respond to telephone inquiries, and direct calls to appropriate personnel.
• Cook up and schedule meetings, appointments, and calendars for division leadership and staff.

Qualifications

• Successful completion of probationary period of nine (9) months at the Administrative Aide II level, or one (1) year of advanced diverse and/or technical clerical experience involving public interaction, office management, and operational details.
• A degree from an accredited college or university in Business Administration or Secretarial Science.
• A valid driver's license.

Preferred Qualifications

• Experience analyzing operational and financial data to identify trends, monitor performance, and support decision-making.
• Excellent written and verbal communication skills, including preparing correspondence, reports, presentations, and meeting materials.
• Strong organizational and project coordination skills with the ability to manage multiple priorities and meet competing deadlines in a fast-paced environment.
• Demonstrated experience managing large volumes of data, maintaining databases, and producing accurate reports and dashboards.
• Knowledge of records management, document control, and business process improvement principles.
• Ability to exercise sound judgment, maintain confidentiality, and work independently with minimal supervision.