Operations Support

Position Type: Contract – On-Site

About the Role

Join a global financial institution as an Operations Support professional. This role involves identifying and addressing client needs, supporting a positive work environment, and maintaining strong interpersonal and communication skills to foster excellent working relationships with internal business areas and clients.

Responsibilities

• Respond to and coordinate with clients/business areas regarding returned mail inquiries.
• Address internal and external inquiries while ensuring maintenance of service level agreements (SLAs).
• Collaborate with clients or internal stakeholders to provide required information.
• Support the reconciliation of unclaimed assets and work on assigned projects for Escheatment Operations.
• Identify and escalate potential process anomalies to management in a timely manner.
• Actively participate in discussions and meetings, balancing workloads to meet client expectations.
• Provide timely feedback and keep management informed.
• Present information effectively and respond to questions from business areas, managers, and clients.

Requirements

• 1 year of operations, client service, or financial services experience.
• Local and able to work onsite.
• Strong interpersonal and communication skills.
• Critical thinking, organizational, and problem-solving skills.
• Technical skills, including large data management processing and MS Excel experience.
• Project management capabilities.

Preferred Qualifications

• Financial services experience.
• Experience with Excel, data management, reconciliations, returned mail processing, or escheatment.
• Demonstrated employment stability and a record of successfully completing prior assignments.