Operations Support

Key Metrics

• Safety Incidents
• New Hire Training and Retraining
• Operational Support Safety, Quality, Cost, & Delivery Metrics for Shipping and Receiving Operations

Responsibilities

• Perform and support daily warehouse operations in accordance with standard work, safety rules, and quality requirements.
• Maintain continuity of operations by covering the coordinator role, managing daily activities, and stepping in seamlessly during absences or peak demands.
• Ensure material handler standard duties such as pick, put-away, receive, ship, etc.
• Deliver onboarding, refresher, and process specific training for warehouse employees, including safety and equipment usage.
• Track, document, and plan annual training for all PIT operators.
• Support standardization of work instructions, safety procedures, and training materials.
• Function as a shopfloor safety ambassador by reinforcing safe behaviors, supporting audits (Weekly Safety Audits & Tachinbo Walks), and addressing observed risks.
• Provide weekly reporting on safety incidents and departmental costs related to safety.

Qualifications

• Forklift Operations (Senior)
• Microsoft Office Suite (Excel, Projects, Word, Outlook, Forms, PowerPoint, Power Automate, etc.) (Beginner)
• Communication Skills (Ability to collaborate with multiple levels of leadership effectively) (Beginner)
• Experience with SAP-ERP systems (Beginner)
• Operations Training (Intermediate)
• Ability to lift (up to) 40 lbs.
• Ability to stand and be mobile for 8 hours
• High School Diploma or GED from an accredited school required.