Operations Support Associate

In this role, you'll provide on-site operational support at the assigned facility, ensuring efficient customer service and vehicle readiness. The ideal candidate is motivated, organized, and comfortable delivering hands-on support in a fast-paced environment.

What You'll Do

• Assist customers with the rental process, including check-in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
• Manage and organize vehicle compliance documents.
• Organize the vehicle lot and coordinate vehicle transportation.
• Complete daily rental operations tasks.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.
• Maintain the company's service standards when interacting with drivers.
• Communicate effectively with on-site staff and remote support teams.
• Provide clear, concise updates and maintain accurate documentation.
• Physically handle high amounts of standing and walking.

Ideal Candidate Profile

Someone outgoing and able to have a conversation (they will need to talk to customers), and then also work heads down and clean/move a car. Past car detailing experience is a plus, or someone who has worked around cars, or has worked outside.

Required Skills and Experience

• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality.
• Familiarity with the market area.
• Demonstrated ability to provide excellent customer service and resolve problems effectively.
• Strong verbal and written communication skills.
• Proven ability to maintain patience, identify and solve problems, de-escalate situations, and work effectively in a team.
• Valid, unrestricted driver's license and a satisfactory driving record, and be insurable under insurance policy.
• Ability to follow instructions and work independently.