Operations Support Associate

REPORTS TO: Head of Finance and Operations EMPLOYMENT STATUS: Part Time, Non-Exempt SCHEDULE: Monday-Friday, generally 1:00 -6:00 p.m., approximately 25 hours per week. Occasional additional hours or evening events may be required with prior approval. EMPLOYMENT PERIOD: September 9, 2027 - July 30, 2027 COMPENSATION: $24-$28/hour, depending upon relevant experience. LOCATION: 11 Jefferson Avenue, Brooklyn, NY 11238 (on-site) Job Summary This position provides afternoon support across the School's Front Desk, After School, and library operations. The role supports day-to-day school operations, afternoon dismissal, family communication, student transitions, After School programming, and the organization and maintenance of library resources. Responsibilities FRONT DESK COVERAGE & FAMILY SUPPORT Provide Front Desk coverage during the afternoon and early evening hoursWelcome and assist students, families, staff, visitors, and vendors entering the SchoolSupport afternoon dismissal and help ensure students are connected with the appropriate After School class, Aftercare group, or authorized adultRespond to routine family questions and direct more complex concerns to the appropriate staff member or administratorSupport general Front Desk operations, including answering phones, receiving messages, and assisting with day-to-day school needsHelp maintain a safe, organized, and welcoming front entrance and dismissal environment AFTER SCHOOL COMMUNICATION & PROGRAM SUPPORT Serve as a day-to-day point of contact for families regarding After School programmingCommunicate routine updates regarding program schedules, cancellations, room changes, instructor absences, and other program logisticsHelp maintain accurate After School attendance, rosters, enrollment information, and daily program updatesCommunicate with After School instructors regarding attendance, student needs, room assignments, and schedule changesSupport student transitions from the school day into After School programming and AftercareCoordinate with the Business Office and relevant staff regarding family questions related to registration or program participationEscalate significant student, family, staffing, or program concerns to school leadership LIBRARY SUPPORT Provide day-to-day support for the organization, circulation, inventory, and maintenance of the School library and its materialsSupport faculty and students in accessing library resources and help maintain an orderly, welcoming, and functional library environmentBecome familiar with current library systems and procedures, with the potential to take on broader responsibility for library operations and systems based on demonstrated performance and School needs COLLABORATION & COMMUNICATION Work closely with Front Desk staff, After School instructors, faculty, library support staff, and the Business & Operations OfficeMaintain clear, warm, and professional communication with familiesHelp ensure information is shared consistently among the Front Desk, After School team, faculty, and school administrationParticipate in relevant meetings or check-ins related to Front Desk, After School, library, and general school operations as neededProvide general operational support during the afternoon as priorities arise Requirements Experience working with children and families or in a school, childcare, library, or After School environment preferredStrong organizational and time-management skillsAbility to manage multiple priorities in a busy school environmentStrong written and verbal communication and interpersonal skillsComfort communicating directly with parents and caregiversProficiency with Google Workspace and the ability to learn school registration, library, and communication systemsAbility to work collaboratively and professionally with children, families, faculty, staff, and visitorsUnderstanding of, or openness to learning about, Waldorf education and pedagogySound judgment and the ability to identify and appropriately escalate student, family, staffing, or safety concerns