Operations Support Assistant

About the role

The incumbent provides analytical and technical clerical services in support of the day-to-day operations of the section under the supervision of the Administrator I over Unit 3 in Executive and Advocate Services (EAS).

Responsibilities

• Uses program knowledge to provide support ensuring the section responds to and resolves incoming contacts timely.
• Works independently or in a team environment, demonstrating good organization and time management skills.
• Performs multiple competing tasks.

Requirements

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Qualifications

• All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678).
• The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement.
• The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

Skills

• Strong attention to detail and accuracy in data entry, case creation, and recordkeeping.
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Outlook, Word, Excel, and SharePoint.
• Experience using office equipment such as copiers, scanners, fax machines, and multifunction devices.
• Strong written and verbal communication skills.
• Ability to interpret and follow detailed procedures, policies, and workflow instructions.
• Flexibility and willingness to adapt to changing priorities and operational needs.
• Demonstrated reliability, punctuality, and strong work habits.
• Customer service skills and the ability to respond professionally to internal and external customers.
• Experience maintaining logs, tracking sheets, or other workflow documentation.
• Experience handling confidential and sensitive information appropriately.
• Experience working multiple workloads with competing priorities.
• Experience with inventory tracking, supply coordination, or maintaining office materials.

Benefits

Under the 2025 Personal Leave Program, the salary ranges listed in this Job Control may not reflect reductions in pay. For more information, please visit this link.