Operations Support Administrator - Valley Metro

Job Details

Minimum (2) years of high-volume office administration experience. Transit/Transportation experience preferred. High School Diploma or equivalent. Proven experience with contract interpretation required. Prior union contract administration experience preferred. Well versed on employment practices. Must have prior experience creating and analyzing various data reports. Computer literate to include intermediate experience with MS Office products.

• High level of attention to detail.
• Effective communication skills, both written and oral.
• Strong organizational planning skills.
• Must be a self-starter.
• Strong practical skills.
• Able to work without direct supervision.
• Able to read, write and speak English.
• Able to work flexible schedules that may include nights, weekends, and holidays.
• Able to work within a union environment.
• Strong analysis and problem-solving skills required.
• Basic math skills.
• Valid driver’s license.

Key Accountabilities

• Ensures proper enforcement, management and follow-up of Bus Operator attendance through established Attendance Tracking Systems.
• Covers return-to-work meetings and attendance counseling sessions.
• Tracks FMLA, ADA accommodations, sick leave, and other protected leave considerations in coordination with Human Resources, ensures proper application of leave type balances.
• Compiles complete and accurate information needed for management in the issuance of corrective action notices.
• Ensures accurate filing and maintenance of discipline and grievance files.
• Prepares weekly and monthly reports for management.
• Collects and organizes information from the various departments to create the presentation for the employee electronic communication boards.
• Affords assistance with events and projects associated with organizational culture development.
• Coordinates, tracks and secures items left on the bus by customers, as well as serves as the customer point of contact for the lost and found program.
• Manages office inventory and works with vendors to ensure regular supply of office materials.
• Maintains integrity in dealing with internal and external customers.
• Prepares department performance reporting with the local management team including the tracking of key metrics for monthly reports to our client.
• Fosters a team environment aligned with Keolis core values.

Safety

• Ensures that the Road Traffic Safety Management System (RTSMS) conforms to the requirements.
• Ensures that the RTSMS processes are delivering their intended outputs.
• Reports to management on the performance of the RTSMS and on opportunities for improvement and on the need for change or innovation.
• Ensures the promotion of customer focus throughout the organization.
• Ensures the integrity of the RTSMS is maintained, when any changes to RTSMS are planned and implemented.

Physical Demands And Work Environment

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces.
• Exposure to both extreme heat and cold.
• Exposure to loud noises, fumes, and airborne particles.

Additional Statements

Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace.

Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law.

If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com.

Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.

Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”