Operations Supervisors

About the role

KC Streetcar is seeking Operations Supervisors to join their team. Herzog Transit Services, Inc. is also hiring these roles in Kansas City, MO.

Duties And Responsibilities

• Instruct Operators on policies and procedures and monitor on-time performance.
• Provide direct response to emergency related incidents, including accident and incident scenes, investigate and provide detailed reports.
• Administer post-accident, reasonable cause and random drug and alcohol tests.
• Perform on board riding checks evaluating the safe operation of the streetcar.
• Inspect passenger stations and facilities to ensure clean, safe and secure environment.
• Observe infrastructure OTS, poles and tracks reporting conditions.
• Throw switches and flag streetcars.
• Provide written reports concerning rules violations.
• Review Operator reports and payroll.
• Review digital recordings as necessary and provide daily report activities.
• Aid in labor related disputes including grievances.
• Administer provision of the labor agreement within the realm of authority.
• Communicate with other departments within Herzog as well as the Agency.
• Aids Operations Manager with special projects as assigned.
• Assists in providing information to customers and non-customers.
• Investigate Customer Service Complaints in a timely manner.
• Regular and consistent engagement, participation and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position.
• Regular and predictable attendance and punctuality are a requirement for this position.
• Other duties as assigned.

Qualifications

• A high school diploma or equivalent.
• Educational background at the college level is considered a plus.
• Supervisory experience is considered a plus.
• Rail Transportation related operations and supervision is considered a plus.

Pre-Employment Requirements

• Subject to pre-employment background check and motor vehicle report review.
• Maintain a valid driver’s license and endorsements as required per position.
• Pass pre-employment DOT physical, medical evaluation, and drug screen due to the safety sensitive nature of this position.
• This position requires you to pass and maintain a DOT medical evaluation to drive a Herzog commercial vehicle.
• Successfully complete and maintain any required safety certification and testing on an annual basis.

Physical Requirements

• Able to walk on uneven surfaces up to one-half mile.
• Maintain balance for an extended period of time while train is in motion.
• Must be able to be aware of surroundings and follow verbal commands while being exposed to moderately loud noises on a daily basis.
• Work in a confined access/space environment with a width of 24 inches.
• Must be able to adapt to various temperature extremes including but not limited to heat, cold, moisture and wind.
• Regularly sit and stand for an extended period of time.
• Able to tolerate repetitive movements: bending and overhead reaching.
• Able to push/pull a force of 25 pounds.
• Able to ascend/descend a platform with a height of up to 18 inches from the floor.
• Must successfully pass color/vision examinations as required by the position.
• Able to hear and distinguish auditory signals as required by the position.

Safety

Safety is a core value at Herzog. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all.

Benefits

Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.

Why Herzog

Founded in 1969, Herzog is headquartered in St. Joseph, Missouri, with a satellite office in Fort Worth, Texas. Over the course of our 50+ year history, Herzog has become a national leader in the construction, operations and maintenance of commuter rail, light rail, streetcar, and freight rail projects. We believe our culture is at the heart of our existence. It is that belief which empowers every member of our professional family to act with purpose and passion as they advance their career throughout their personal pursuit of excellence. Backed by over five decades of experience, Herzog delivers exceptional customer service and elite results. Our success is the outcome of our relentless pursuit of excellence, our passion for our customers, safety without compromise, and a deep-rooted belief in the power of team. We invite you to join us on our journey to excellence as we work to be better today than yesterday and better tomorrow than today.