Operations Supervisor, Works
About the role
The Operations Supervisor (OS) is key to both the support for the Chrysalis clients who are participating in Works’ 12‑month transitional jobs program and for the Chrysalis supervisors who are working to keep their respective districts clean. The OS will direct, work hands on with, and help supervise/manage street maintenance crews for Chrysalis Works as they provide clean services such as graffiti abatement, weed abatement, and the sweeping of sidewalks and gutters. They will play both an operations role (supervising contracts, following up on customer requests) as well as a programmatic/direct service role (providing on‑the‑job feedback to workers). Their primary goal will be to facilitate Works clients becoming more job ready while ensuring work quality in the field meets or exceeds Chrysalis standards.
Responsibilities
- Supervise Chrysalis Works workers at various contracts on a daily basis to ensure that the scope of work is being executed in a professional and timely manner.
- Provide shift coverage at customer sites for project managers, supervisors, and pressure washers at the Works businesses, as well as support Chrysalis Enterprises’ other programs.
- Ensure the customer’s needs are met according to the contractual obligations with the highest level of customer service.
- Conduct briefings and trainings on job duties, proper equipment use, safety, and other pertinent areas.
- Report worker incidents and injuries immediately to Works Management and provide written documentation for each incident.
- Ensure that all safety procedures at the contracts and in the operation of vehicles, equipment,