Operations Supervisor Supporting the USMS

Responsibilities

• Supports the overall mission of the U.S. Marshals Service (USMS).
• Manages the execution of the contract for the office.
• Supervises the work of subordinate supervisors.
• Executes the quality control program, and monitors work to ensure all requirements are met and the quality and quantity of work is as expected.
• Formulates administrative and technical procedures (to include quality control spot checks) to troubleshoot workflow issues and to improve quality and timeliness.
• Keeps the customer and senior management updated on operational status and plans.
• Provides all required reports on or ahead of schedule.
• Manages personnel in accordance with contract and company requirements, to include:
• Maintains employee productivity and provides constructive feedback and coaching.
• Manages vacation and other leave requests.
• Reviews and approves timesheets, travel authorizations and expense reports.
• Administers employee evaluations.
• Acts with appropriate speed to resolve employee concerns.
• Works with senior management and Human Capital Management (HCM) to appropriately address conduct and performance issues.
• Affords assistance in recruiting and hiring all subordinate supervisors in the office.
• Performs other duties as assigned.

Requirements

• Undergraduate degree or High School Diploma/GED with at least two years' additional experience in supervisory roles.
• Three-years' supervisory experience.
• One year's experience in asset forfeiture or a field related to law enforcement (includes legal and military experience).
• Direct asset forfeiture experience preferred.
• Excellent communication skills; oral and written.
• Strong organizational and prioritization skills.
• Ability to grasp and understand the organization and functions of the customer.
• Intermediate skills with the Microsoft Office suite of applications (Excel, PowerPoint, Word), and other common software applications and databases, advance skills preferred.
• Leads by example, maintains a professional disposition under extreme pressure.
• Ability to multitask and consistently deliver the highest quality of work and customer service.

Preferred Experience/Education

• Advanced knowledge of quality control programs, enterprise risk management principles, and internal control governance.
• Demonstrated ability to influence organizational environments and drive positive outcomes in workforce performance, employee training, and professional development.
• Advanced knowledge of Department of Justice Asset Forfeiture Program (DOJ AFP) policies, procedures, and guidelines.
• Ability to interpret, analyze, implement, and provide training on policies and procedures related to asset forfeiture operations and administrative functions.
• Demonstrated leadership skills with the ability to maintain a professional demeanor while managing multiple priorities, projects, and deadlines in a fast-paced environment.
• Proven ability to multitask, exercise sound judgment, and consistently deliver high-quality work products.
• Minimum of three (3) years of experience in performance management, including monitoring work quality, ensuring compliance with requirements, and meeting established deadlines.
• Minimum of three (3) years of experience coordinating, developing, and managing employee training and professional development programs.
• Bachelor's degree in Business Administration, Public Administration, Criminal Justice, Management, Human Resources, or a related field preferred.

Benefits

Comprehensive benefits are offered with greater choice and flexibility to support your health, work-life balance, and professional growth. A package providing employee only coverage can be built around our basic plans at $0 employee cost for: Medical, Dental, Vision, Term Life Insurance, Accidental Death & Dismemberment Insurance, Short-Term Disability, and Employee Assistance Program. For more information, click here.