Operations Supervisor - Romeoville, IL

About the Role

As the Operations Supervisor, you will help oversee the daily operations of our pharmacy fulfillment team. This role is responsible for managing a team of pharmacy technicians, providing hands-on leadership through training, coaching, and performance oversight to ensure consistent adherence to operational standards and procedures. You will support the accurate and timely fulfillment of prescription and non-prescription medications, while fostering a work culture centered on quality, safety, and efficiency.

A key aspect of this role includes working directly with pharmacy automation equipment to streamline fulfillment operations and ensure optimal system performance. With a mindset rooted in continuous improvement, you will collaborate with pharmacy leadership to identify and implement enhancements to workflows and systems. The Operations Supervisor also plays a key role in compliance adherence and maintaining readiness for inspections. This position is essential to the success of our fulfillment operation and to delivering a seamless, high-quality experience for our patients.

This posting is for our location in Romeoville, Illinois. This hire is for a full-time role.

Responsibilities

• Lead and mentor a team of pharmacy technicians by providing hands-on coaching, real-time feedback, and performance support to foster a high-performing team culture
• Oversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs and operational excellence
• Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity
• Ensure pharmacy fulfillment workflows—including picking, packing, and shipping—are executed accurately, efficiently, and in accordance with established timelines
• Act as the primary point of contact for daily operational issues on the floor, escalating concerns to pharmacy leadership as appropriate
• Collaborate closely with pharmacists and cross-functional teams including operations, care, and product to resolve order and shipping issues promptly
• Operate and troubleshoot pharmacy automation equipment, ensuring it functions properly to support order volume
• Monitor quality, safety, and regulatory compliance throughout the fulfillment process, and drive adherence to all applicable standards and procedures
• Contribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancements
• Maintain a clean, organized, and inspection-ready workspace aligned with company policies and regulatory expectations
• Flexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demands
• Support additional operational tasks and responsibilities as assigned by pharmacy leadership

Requirements

• Willingness to obtain an Illinois Pharmacy Technician license and National Pharmacy Technician Certification (CPhT) within a defined timeframe upon hire
• High school diploma or equivalent required
• Minimum of 2 years of people management experience in an operations, fulfillment, manufacturing, warehouse, retail, or other high-volume environment, including experience conducting performance evaluations, coaching employees, and managing daily performance within the operation
• Proven leadership skills with the ability to motivate, guide, and support a team in a fast-paced fulfillment environment
• Empathy, patience, and professionalism in interactions with both patients and team members
• Strong critical thinking and decision-making abilities, especially when navigating high-pressure or time-sensitive situations
• Excellent organizational skills and a sharp attention to detail to ensure order accuracy and compliance
• Comfort working with pharmacy automation equipment and technology-driven workflows
• A proactive, improvement-oriented mindset and the ability to contribute to cross-functional problem-solving
• Excellent verbal and written communication skills, and a collaborative spirit that thrives in cross-functional environments

Schedule

• While we strive to maintain consistent schedules, flexibility is required, as your scheduled workdays may occasionally shift to help cover holidays, team PTO, or other staffing needs
• Advanced notice of at least two weeks will be provided for any changes to the regular schedule
• Please note that shift structures may be adjusted in the future based on evolving business needs

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Pay

The target base salary for this position ranges from $56,500 to $65,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.