Operations Supervisor - Overnights

At IDEXX, an Operations Supervisor in our Veterinary Diagnostic Laboratory is first and foremost a people leader. You’ll coach, develop, and grow a team of laboratory technicians at one of the world’s largest veterinary diagnostic reference labs — building their skills, their confidence, and their careers. You’ll also stay close to the work as an individual contributor, which keeps you credible with your team and sharp on the details. We’re looking for someone who leads with professionalism and genuine care for people, and who picks up new tools, processes, and industry knowledge quickly — lab experience is a plus, not a requirement.

Why This Role Matters

IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it, including this role. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools. The focus on enhancing the lives of people and pets starts with our own employees and empowering them to achieve their goals, focusing on continuous improvement, and supporting the strong collaboration and inclusiveness that exist in our team.

Responsibilities

• Lead people first: coaching and developing a team of Laboratory Technicians, helping them grow their skills and reach their career goals.
• Build and sustain a positive, high-performing team culture — one that runs on trust, accountability, and teamwork.
• Manage the business of the lab: staffing, scheduling, workflow, inventory, and performance metrics.
• Solve problems every day — from workflow bottlenecks to turnaround-time challenges — and adapt your approach as conditions change.
• Spend about 40% of your time on the bench, supporting workflow and facilitation on the lab floor.

Requirements

• Directly supervised, led, or mentored a team (5+ people) in a fast-paced or high-volume environment — in any industry.
• Communicate clearly, give and receive feedback well, and handle difficult conversations with composure and respect.
• Lead by example: reliable, accountable, and consistent, even under pressure.
• Genuinely enjoy developing people and take pride in their growth and success.
• Pick up new systems, tools, and processes quickly, and are comfortable being a beginner again.
• Seek out feedback, apply it in real time, and adjust your approach rather than defaulting to “the way it’s always been done.”
• Stay curious and calm when priorities shift or the plan changes.
• Operations or team leadership experience from any industry (retail, hospitality, healthcare, food service, military, etc.) is required.
• Able to meet the physical requirements of working in a lab: standing/sitting for extended periods, extended reach, lifting to 50 lbs, and close/color/depth vision.
• Potential exposure to biohazards and hazardous chemicals, consistent with lab safety protocols.

Benefits

• Health/Dental Benefits starting day one
• Paid sick time and paid vacation time
• Opportunity for annual cash bonus
• Opportunity for performance-based annual merit increase
• Additional benefits include financial support, mental health resources, volunteer paid days off, and much more

Pay

Salary targeting $90,000.00 annually, with some flexibility depending on years and depth of experience.

Schedule

This is a full-time (40 hour/week), night-shift position with scheduled shifts Monday – Friday, 11:00 pm-7:30am. There is a Saturday rotation with the same hours. The shifts and hours may vary depending on business needs. Reliable and dependable attendance is an essential function of the position.

This role is on-site at our Glen Burnie, MD lab.