Operations Supervisor, Outbound

About the Company

Riverstone Logistics (RLX) is a supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform. Founded in 2017 by five partners, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States. We are a purpose-driven company, using our talents to love our neighbors, serve our communities, and improve our industry. Our people, called Extra Milers, bring integrity and care to every mile.

About the Role

The Operations Supervisor, Outbound oversees all aspects of outbound functions within a warehouse. This role requires a proactive, hands-on approach, with time spent both on the warehouse floor and in the office. You will lead daily operations related to motor carrier compliance, route planning, and customer service.

Responsibilities

• Oversee day-to-day delivery operations, including monitoring delivery activity to evaluate motor carrier needs and customer service in accordance with client quality and production standards.
• Lead and participate in active route monitoring daily.
• Assist the Outbound Manager and General Manager with morning stand-ups and daily carrier communications.
• Process carrier settlements with the Outbound Manager and General Manager.
• Assist with recruiting and onboarding of motor carriers.
• Contact client customers regarding delivery timeframes, delays, and other pertinent information.
• Assist with audits and ensure returns processes align with RLX and client-specific requirements.
• Ensure timely reporting of loadout/returns compliance and motor carrier compliance within client standards.
• Serve as a main point of contact for escalations from the client.
• Schedule orders and notify customers of their time windows for next-day delivery.
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers.
• Process and monitor claims through the client portal.
• Identify and escalate process discrepancies, including motor carrier compliance concerns.
• Perform other duties as assigned, which may vary based on client requirements.

Requirements

• High School Diploma/GED or equivalent required.
• Strong people and operations supervisory skills.
• Experience utilizing Microsoft Office products (Excel, Teams, etc.).
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills, including conflict resolution.
• Ability to adapt to changes in a fast-paced environment.
• Ability to embrace new technology.
• Operations or final mile delivery experience preferred.

Physical Demands and Work Environment

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to remain stationary for long periods and work in a standing position.
• Must communicate effectively with coworkers and outside stakeholders in person, on the telephone, and via email or other computer-related messaging.
• Occasionally required to maneuver about the work area and move/manipulate various objects.
• May require extended work hours and travel.