Operations Supervisor – Night Shift

About the role

ShipMonk is hiring an Operations Supervisor – Night Shift to lead a team of approximately 25–30 associates across our Pittston fulfillment operations.

Responsibilities

• Own your department: the people, the processes, and the numbers.
• As a Night Shift Operations Supervisor, you'll be the floor-level leader your team looks to for direction, decisions, coaching, and support throughout the shift.
• Start the shift with a team huddle and set clear priorities and expectations.
• Lead, coach, and develop approximately 25–30 warehouse associates.
• Maintain productivity, throughput, quality, accuracy, attendance, and safety in real time.
• Adjust labor and workflow as volume and priorities change.
• Coach associates directly on the floor and address performance issues early.
• Troubleshoot operational issues and coordinate with other departments when problems arise.
• Use performance data to identify root causes and improve results.
• Train and onboard new associates.
• Maintain inventory accuracy, equipment standards, sanitation, and safety.
• Ensure a strong handoff between shifts by clearly communicating results, risks, and outstanding issues.

What you'll own

• A team of approximately 25–30 associates
• Night-shift execution and department performance
• Productivity, quality, throughput, accuracy, and safety KPIs
• Labor allocation and workflow
• Associate coaching and development
• Process improvement
• Shift-to-shift communication and operational handoffs

Requirements

• Required 2+ years of leadership or supervisory experience in warehouse operations, distribution, fulfillment, manufacturing, logistics, or a related environment
• Strong coaching and people-leadership skills
• Ability to make sound decisions in a fast-paced operation
• Comfort using data and KPIs to manage performance
• Strong communication and problem-solving skills
• Ability to work an overnight/night-shift schedule
• Flexibility to work weekends, holidays, and overtime based on business needs
• Ability to stand for extended periods and lift up to 50 lbs.

Skills

• Nice to have Experience with warehouse management or inventory systems
• Prior experience with Lean, Kaizen, Six Sigma, or other continuous-improvement methodologies

What success looks like

• In your first 30 days: You know your team, understand the operation, and know the KPIs that drive your department.
• In 90 days: Your team understands expectations, you're consistently managing performance, and you're identifying opportunities to improve the shift.
• In year one: You've built a reliable, high-performing operation, developed people on your team, and demonstrated your ability to take on greater responsibility as ShipMonk continues to grow.