Operations Supervisor - New Bedford Harbor Hotel, Downtown New Bedford, MA

About the Role

New Bedford Harbor Hotel is seeking an Operations Supervisor to join the Leadership team. This role oversees day-to-day operations to ensure all guests receive an exceptional experience while maximizing profitability. The Operations Supervisor provides leadership, coaching, and operational support across key departments, including Harbor Hotel Front Desk, Housekeeping, and 222 Union Food & Beverage.

The ideal candidate is a hands-on hospitality professional with strong leadership skills, sound business judgment, and a commitment to maintaining the highest standards of guest service and operational excellence.

Responsibilities

• Assume responsibility for departments as assigned by the General Manager.
• Provide leadership, support, training, and development to operational staff.
• Mentor, coach, counsel, build teams, and evaluate employee performance to promote a positive and high-performing work environment.
• Develop and implement incentives, strategies, and training programs to ensure compliance with Lafrance standards.
• Conduct weekly and monthly reviews of financial daily reports and Profit & Loss statements.
• Monitor and analyze guest satisfaction scores with staff and management, identify opportunities for improvement, and develop strategies to enhance the guest experience.
• Ensure guest reviews are responded to promptly and professionally.
• Respond promptly and effectively to guest and employee needs, concerns, and requests.
• Develop and oversee food and beverage events, including staffing, service execution, and food quality.
• Ensure compliance with food and beverage standards and procedures.
• Participate in weekly management meetings and monthly department meetings.
• Support the onboarding and training of new Supervisors as assigned.
• Assist with coverage across departments as needed to maintain smooth hotel operations.
• Perform other related duties and responsibilities as assigned by the General Manager or Regional Director of Operations (RDO).

Requirements

• Availability and flexibility to work across all hotel departments as operational needs require.
• Solid knowledge of the hotel and hospitality industry, gained through relevant experience and/or training.
• Strong general business acumen with the ability to contribute to the ongoing development and success of the hotel.
• Proven managerial, leadership, and team-building skills.
• Excellent verbal and written communication skills, with the ability to effectively communicate with guests, employees, vendors, and management.
• Strong problem-solving and decision-making skills.
• Commitment to exceptional guest service and operational excellence.
• Ability to lead by example in a fast-paced hospitality environment.

Benefits

• DailyPay - Get Paid Any Day!
• Company Wide Hotel Room Discount Program.
• Referral Bonus Incentive.
• Retention Bonus Incentive.
• Annual Review Program.
• Extensive Room for Growth.
• Paid Training.